Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
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Location
Switch location41 Queen Street, CF10 2AS Cardiff, GB
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See what reviewers are saying
I use HMV for any DVD I may need as they always provide and excellent service . Their products always come well packaged and delivery is always on time. Thank you and I would definitely recommend.
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Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... See more
Company replied
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... See more
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Company details
About hmv (UK) - Cardiff
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
41 Queen Street, CF10 2AS, Cardiff, United Kingdom
4.6
Excellent
418 reviews
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Delivery so..
Was in good condition but delivery took the pass but I would order from them again so ayyy
May 29, 2025
Reply from hmv (UK) - Cardiff
Hi Liam,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Reply from hmv (UK) - Cardiff
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience with launch CD and…
Great experience with launch CD and performance by Cardinal Black in the Cardiff store
May 25, 2025
Reply from hmv (UK) - Cardiff
Hi Timothy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cardiff
Hi Mr Hawkins
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2nd Cardinal Black album
Anticipating the 2nd album,not disappointed at all, live performance in shop by the boys shows how good and talented they are
May 25, 2025
Reply from hmv (UK) - Cardiff
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful finding obscure…
Staff were very helpful finding obscure dvd I enquired about,,,,
May 22, 2025
Reply from hmv (UK) - Cardiff
Hi Julian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy exchange service
I recently preordered an art book via HMV’s website. To my delight, the book was dispatched to me earlier than the initial expected release date but was damaged on arrival. I was able to contact their ‘ring and reserve’ service and ensure a copy was available for exchange. The lady on the phone was very helpful and I was able to reserve a copy of the book for collection the next day. I received a text confirmation very shortly after the phonecall. The staff in store were also very helpful and took care of the exchange without issue.
May 17, 2025
Reply from hmv (UK) - Cardiff
Hi Kim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tills crashed after my transaction
Tills crashed after my transaction. I requested a receipt as it was clothing I purchased and it then became clear the transaction had been put into a pending state. No apology from store manager and was left waiting for 40 mins with no resolution. Left details with store and was not contacted. Then called store twice a day for over a week. Finally got my money back ten days later. Customer services took 5 days to even respond and didn't even initially acknowledge the poor customer service.
I get that tech issues happen but everything that occured after this error was completely avoidable such as the lack of apology, any compensation for the wait or excessive time it took to resolve and the fact i was 100 quid out of pocket for a week.
April 29, 2025
Unprompted review
Reply from hmv (UK) - Cardiff
Hello Kev
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
Please contact our customer service team at support.hmv.com again should you need any further assistance.
It didn't take long for my order to…
It didn't take long for my order to come in and I enjoyed the cd some of the were catchyand were emotional at the same time.I even got a signed copy!
May 17, 2025
Reply from hmv (UK) - Cardiff
Hi Nita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hello Nicola
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect, easy to do.
I couldn't find the dvd in store but after chatting with the sales assistants we found the movie online and we got the best deal. Not long to wait for click and collect either. Also click and collect was easy to do.
May 2, 2025
Reply from hmv (UK) - Cardiff
Hi EmilyJ
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Got the blu ray at half price and used…
Got the blu ray at half price and used click and collect. Item arrived in store very quick, cannot fault the company
May 1, 2025
Reply from hmv (UK) - Cardiff
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cardiff
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were great everything was well…
Staff were great everything was well organised
David was so helpful and happy
Great singing with James Arthur
April 30, 2025
Reply from hmv (UK) - Cardiff
Hi gemma
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I attended a james arthur album signing…
I attended a james arthur album signing in Cardiff, the staff were really friendly and couldn't be more helpful.
April 29, 2025
Reply from hmv (UK) - Cardiff
Hi Elaine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Fopp service..
I didn't actually shop at a branch of HMV, it was at an independent record shop in Cambridge. Turns out it wasn't quite as independent as I thought! No matter, the shirt I wanted wasn't available in my size, but the correct one was sent out to me within a few days, and the postage was free too. Very happy with the service, and would definitely shop there again
April 29, 2025
Reply from hmv (UK) - Cardiff
Hi Toby
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
amazing experience and staff
amazing experience from end to finish to meet james arthur! All staff were amazing handing out sticky notes for our names for him and taking pics for us.
April 29, 2025
Reply from hmv (UK) - Cardiff
Hi Carys
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Recent deliveryman i
I was provided with several updates on the progress of my delivery. The items arrived on time without any fuss or complications. Very pleased
April 28, 2025
Reply from hmv (UK) - Cardiff
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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