We called into HMV today at the Xscape near Wakefield. The young lad who served us was unusual in this day & age in that he was extremely helpful & friendly. Other stores we went into the shop assista... See more
Company replied
Location
Switch locationUnit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR Castleford, GB
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See what reviewers are saying
The vinyl I wanted was not on stock the guy behind the counter was very helpful and ordered the what I wanted I told him I was not local so he helped me arrange for home delivery. Two days after I a... See more
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The gentleman (Marcus according to the receipt)who served me made sure I understood the whole process (never ordered in shop for a home delivery before , im old school and like to buy there and then i... See more
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The album l ordered online was a bad pressing, a manufacturing fault. Rather then have the hassle of mailing it back, I could take it to my local HMV store. This was hassle free and not a problem at a... See more
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Company details
About hmv (UK) - Castleford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, United Kingdom
4.8
Excellent
154 reviews
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Was kept informed about my order and…
Was kept informed about my order and was there to collect within days
July 25, 2026
Reply from hmv (UK) - Castleford
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Usual Service
cds ordered/delivered quickly
friendly/knowledgable staff in an actual store
what's not to like
June 30, 2026
Reply from hmv (UK) - Castleford
Hi Steve
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Castleford store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The gentleman who took my order went…
The gentleman who took my order went above and beyond with service when he tried to help me find a specific product on a birthday list and the lady who served me my pre-ordered purchase was helpful too.
July 9, 2026
Reply from hmv (UK) - Castleford
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The vinyl I wanted was not on stock …
The vinyl I wanted was not on stock the guy behind the counter was very helpful and ordered the what I wanted I told him I was not local so he helped me arrange for home delivery. Two days after I arrived home my vinyl picture record arrived, I was over the moon. Thanks.
July 7, 2026
Reply from hmv (UK) - Castleford
Hi Marlene
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No messing about.
No messing about.
Ordered within minutes.
Fast delivery.
Kept up to date on progress.
June 11, 2026
Reply from hmv (UK) - Castleford
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Castleford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
reliable and quick tracked delivery,and…
reliable and quick tracked delivery,and you know what you are buying is the real thing . no messing about. highly recommend.
May 25, 2026
Reply from hmv (UK) - Castleford
Hi john
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Castleford
Hi Customerleigh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always love shopping with HMV
Always love shopping with HMV! Always guaranteed to get some really great things and always worth the price
May 17, 2026
Reply from hmv (UK) - Castleford
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient sourcing of the CD I wanted.
The CD I wanted was not available in the Castleford store, but it was ordered by the staff for me to collect at the Hull store, which is my local one
April 27, 2026
Reply from hmv (UK) - Castleford
Hi Jeane,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic well done
April 29, 2026
Reply from hmv (UK) - Castleford
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Chicago: Would have made 5 star if only i had…
Would have made 5 star if only i had been told that for £2.99 extra i could have had the cd delivered instead of having to travel 16 miles round trip to collect from nearest store
April 13, 2026
Reply from hmv (UK) - Castleford
Hi Paul
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Advisor was quick and efficient in…
Advisor was quick and efficient in finding what we looking for and ordered it for us
April 10, 2026
Reply from hmv (UK) - Castleford
Hi patricia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Castleford
Hello Kellie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service as always
Great service as always, big shout out to the Junction 32 team members who are always happy to help.
March 13, 2026
Reply from hmv (UK) - Castleford
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful staff
Very helpful staff. Excellent customer service. Had to order dvds to be delivered and they were delivered within a week.
March 13, 2026
Reply from hmv (UK) - Castleford
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Buying CDs and vinyl records
The staff are helpful and very friendly, did not rush me and so I had a wonderful time a big thank you to them
March 4, 2026
Reply from hmv (UK) - Castleford
Hi Jacqui
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered cd at shop as was not in stock…
Ordered cd at shop as was not in stock will get it sent to home as I live one hour away that was ideal.was given a date to arrive but due to problems with postal services did arrive successfully
March 4, 2026
Reply from hmv (UK) - Castleford
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Castleford
Hello Rachel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Castleford
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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