Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... See more
Company replied
Location
Switch locationUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
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See what reviewers are saying
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... See more
Company replied
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... See more
Company replied
I love the stock offering and the staff were really helpful and ordered online what they didn't carry. My only problem was that they didn't get my delivery address right. I pointed this out in the... See more
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Company details
About hmv (UK) - Chester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, United Kingdom
4.8
Excellent
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Delivery of DVD and CD to store on time…
Delivery of DVD and CD to store on time and staff in store very helpful.
December 20, 2024
Reply from hmv (UK) - Chester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Chester
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff member in chester store was…
Staff member in chester store was extremely polite and helpful.
December 19, 2024
Reply from hmv (UK) - Chester
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Switch game
Ordered in store for home delivery.
Staff very polite and helpful, item arrived within 2 days
December 17, 2024
Reply from hmv (UK) - Chester
Hi Website
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Got what I wanted promptly
December 15, 2024
Reply from hmv (UK) - Chester
As you should do Richard, so thank you for shopping with us!
Good helpful service when I ordered in…
Good helpful service when I ordered in store, and prompt delivery.
December 13, 2024
Reply from hmv (UK) - Chester
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Chester
Hi Derek
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Eric Morecambe Ernie Wise/Blackadder
Perfectly packaged . Nicely presented and great entertaining content. It's such a relaxing experience watching comedians with variety acts and naturally is very amusing on its own right. Plus speedy delivery well packaged, and what I had ordered. Thanks
December 8, 2024
Reply from hmv (UK) - Chester
Hi Sheelagh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Didn't receive item.
I ordered my item for a xmas present on click + collect but instead of receiving a message to collect it I got a message saying I'd be refunded, not happy so I bought it somewhere else.
December 2, 2024
Reply from hmv (UK) - Chester
Hi Patricia,
We're sorry to hear about your experience here. Please feel free to get in touch and we'll try to get some answers for you.
Thanks,
Friendly informed staff.
November 30, 2024
Reply from hmv (UK) - Chester
Hello Keith
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV 🤗 the best in Chester
I have been shopping at HMV in Chester for many years and still I can get most dvd’s plus Nintendo games also.
October 30, 2024
Reply from hmv (UK) - Chester
Hi Pam,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Wonderful staff
I went to the store looking to purchase a particular item. After checking the shelves and not finding it, I asked a member of staff who was extremely helpful and looked through the shelves with me again, then checked in the store. Unable to find it, they offered to have it ordered online and collected in store, which I did and it arrived really quickly.
November 6, 2024
Reply from hmv (UK) - Chester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service
Went over and above to find an item I’d been searching for everywhere - all order quickly in store and arrived at my house with 2 days
November 5, 2024
Reply from hmv (UK) - Chester
Hi HS
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were polite and helpfull and…
The staff were polite and helpfull and the delivery was promt and efficiant.
October 29, 2024
Reply from hmv (UK) - Chester
Hi Lawrence
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Twisters
Dear Team
I ordered my blu ray thinking that click and collect was available on the day it wasn't. I do understand that I never read it correctly which is my fault but I think that you can pick up a order if it's in stock like Argos do.
I wouldn't use this service again especially when I could just buy the film off the shelf however the HMV site doesn't say that.
October 26, 2024
Reply from hmv (UK) - Chester
Hello,
Thank you for your feedback.
We appreciate comments of this nature to keep improving the service we provide and hope we can assist you again in future.
Searched for CD not available in store…More Than A Whisper, Nanci Griffiths tribute
Searched for CD not available in store but very helpful assistant looked it up and suggested the delivery service. As Iive 45 miles away from shop it made sense to use the service to get it delivered home. E-mail info from yourselves and Royal Mail was both helpful and accurate.
October 18, 2024
Reply from hmv (UK) - Chester
Hi Richard
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very lovely and helpful shop assistant
Very lovely and helpful shop assistant. I forgot her name but she was very obliging.
October 24, 2024
Reply from hmv (UK) - Chester
Hi Lorna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always fun to go to HMV Chester
Always fun to go to HMV Chester. It makes my day actually. Nice staff, good selection, good atmosphere.
October 18, 2024
Reply from hmv (UK) - Chester
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were friendly and helpful 👏🏽👏🏽👏🏽
October 12, 2024
Reply from hmv (UK) - Chester
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Chester
Hi Derek,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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