hmv (UK) - Coventry Reviews 328

TrustScore 5 out of 5

4.8

13/15 Smithford Way, CV1 1FY Coventry, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The Coventry HMV store offers a hands-on experience browsing records that online shopping simply can't match. The staff are friendly and genuinely passionate about music; they're happy to help you che... See more

Company replied

Rated 5 out of 5 stars

The staff at HMV Coventry are very helpful. My order arrived promptly and was well packaged as always. I regularly buy from HMV in store and have ordered into store many times. I am extremely pleased... See more

Company replied

Rated 2 out of 5 stars

Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more

Company replied

Rated 5 out of 5 stars

The sales assistant could not of been any more helpful then what he was he found exactly what we were looking for and took it too the till. The record player is beautiful. And he mentioned about ha... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Coventry

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Confusion with the e-ticket but…

Confusion with the e-ticket but resolved before the event.
Great gig and post gig entertainment

July 25, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Andrew

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

CDs arrived on time

CDs arrived on time

July 14, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Anthony

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

Delivery was exactly as i was informed. Great service.

June 23, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery

June 7, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Karen

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Lewis in the Coventry store was very…

Lewis in the Coventry store was very helpful to and found the click and collect order I went to pick up

June 9, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hello George

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Coventry store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

Great item great comms

Great item great comms

June 1, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Matthew 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to collect

May 28, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Erminijus

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good

Good service

May 27, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Eesaa

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The staff help you find different things

The staff help you find different things

May 25, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Sam

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great venue

Great venue
Staff helpful
So close to bands

May 13, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Hayley

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The Kooks

Great set, brilliant value for money too

May 13, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Andrew

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV Empire, Coventry

This is a great venue, I love the balcony bar DJ sets before and after the gigs. The bars are very busy as always and you can wait a while, but I've seen a lot worse. The 5 stars is for the venue and the overall experience of The Empire. The app is also quite straightforward to use, I didn't have any issues downloading tickets.

May 15, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Yvonne

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Went to see the kooks who were fab

Went to see the kooks who were fab. Great venue for live music!

May 15, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

May 15, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Colin

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Always a great experience at HMV Empire…

Always a great experience at HMV Empire or in store. I go to gigs alone sometimes and never feel intimidated. The staff are always happy, helpful and go above and beyond. Great venue. Recently saw James Arthur, The South, Cov replay tonight and Kooks tomorrow. Cannot wait, thank you for being amazing at what you do.

May 13, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Gale

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Every time I go to h m v on treated…

Every time I go to h m v on treated with respect from the Members of staff They are always helpful

May 10, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Conrad

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 2 out of 5 stars

Tickets to a signing in Birmingham were…

Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the very last minute. Ppl trying to push in or skip the queue and some ended up joining the accessible queue which was much shorter for obvious reasons and they were let in first which is VERY UNFAIR on those who arrived hours before the event!

April 29, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hello Izabela

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 5 out of 5 stars

Wonderful!

April 30, 2025
hmv (UK) - Coventry logo

Reply from hmv (UK) - Coventry

Hi Shen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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