Can’t remember the name of the guy that served me but nonetheless he was a really great guy. Made it very easy to find a replacement for a part of my order that I’d messed up on , went out of his way... See more
Company replied
Location
Switch location13/15 Smithford Way, CV1 1FY Coventry, GB
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See what reviewers are saying
The Coventry HMV store offers a hands-on experience browsing records that online shopping simply can't match. The staff are friendly and genuinely passionate about music; they're happy to help you che... See more
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Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... See more
Company replied
Always a great experience at HMV Empire or in store. I go to gigs alone sometimes and never feel intimidated. The staff are always happy, helpful and go above and beyond. Great venue. Recently saw Ja... See more
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Company details
About hmv (UK) - Coventry
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13/15 Smithford Way, CV1 1FY, Coventry, United Kingdom
4.8
Excellent
343 reviews
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Good day to buy some films and TV shows
Sales selection on the day were plentiful, Customer Service was very good, and I had an overall lovely experience. Happy to shop there again for movies and music.
October 4, 2024
Reply from hmv (UK) - Coventry
Hi Ben
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hello Devina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Not sure of the name of the girl who…
Not sure of the name of the girl who served us but she worked on the top floor, she was absolutely fantastic, very helpful with all our enquiries and helpful with our purchases
September 26, 2024
Reply from hmv (UK) - Coventry
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff they were very helpful and…
Great staff they were very helpful and friendly and very efficient
September 28, 2024
Reply from hmv (UK) - Coventry
Hi Dale
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought tickets and a cd for the hmv…
I bought tickets and a cd for the hmv empire Coventry. Both items arrived on time
September 25, 2024
Reply from hmv (UK) - Coventry
Hello Noah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV on line tickets
Easy to use and easy to set up an account to receive your tickets
September 25, 2024
Reply from hmv (UK) - Coventry
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Decent price and great venue 💜
Decent price and great venue 💜
So glad to have the Empire im Cov for music.
September 25, 2024
Reply from hmv (UK) - Coventry
Hi Lindsay
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Tom Walker at Coventry
The atmosphere was great when we to see Tom Walker. Sounds was clear, good service at bar and people with disabilities catered for. Great local venue
September 24, 2024
Reply from hmv (UK) - Coventry
Hello Ninda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assistant explained the app.
The shop assistant explained the app.
She was very friendly and polite.
Great service with a smile.
September 24, 2024
Reply from hmv (UK) - Coventry
Hello Deborah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A gem in Coventry
Have loved this little gem of a venue in Coventry, lots of great acts on.
Ticket prices are always reasonable, events run smoothly, staff are friendly.
September 25, 2024
Reply from hmv (UK) - Coventry
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
On line orders
I order vynyl records on line and have them delivered to store and when I collect them the staff are always friendly and helpful
September 26, 2024
Reply from hmv (UK) - Coventry
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Coventry
Hi Yolande
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Easy to order
Easy to order, prompt delivery service. Delivered on time. Very satisfied thanks.
September 19, 2024
Reply from hmv (UK) - Coventry
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy booking
Easy booking, although it would be easier if you could book more than 1 ticket at a time.
September 16, 2024
Reply from hmv (UK) - Coventry
Hi Rebecca
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Coventry
Hi Sophie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great album from London Grammar and…
Great album from London Grammar and sounds incredible in my audio technika turntable
September 16, 2024
Reply from hmv (UK) - Coventry
Hi JL
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Non existent customer service
Bought gig tickets, e-ticket didn’t arrive and impossible to get any response on phone or email. Poor
September 16, 2024
Reply from hmv (UK) - Coventry
Hello,
We aren't able to see any contact from the number or email address linked to your order regarding this matter.
Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Jessica's magic
I had great service and looked straight away for the CD. Jessica offered a home delivery straight away and recommended another CD for delivery as soon as it comes out.
September 15, 2024
Reply from hmv (UK) - Coventry
Hi MARY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The woman who served me was nice and…
The woman who served me was nice and didn't try to sell me anything extra. Which I respect.
September 5, 2024
Reply from hmv (UK) - Coventry
Hello Angela
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
nice and simple collection.
nice and simple collection.
Was informed of a special offer I missed.
September 1, 2024
Reply from hmv (UK) - Coventry
Hi steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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