hmv (UK) - Crawley Reviews 131

TrustScore 4.5 out of 5

4.6

26 The Martlets, RH10 1ES Crawley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .

Company replied

Rated 5 out of 5 stars

Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genui... See more

Company replied

Rated 5 out of 5 stars

The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... See more

Company replied

Rated 5 out of 5 stars

Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away! My daughter got her first LP and loved the experience in store.

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Crawley

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 26 The Martlets, RH10 1ES, Crawley, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great prompt delivery by HMV and Royal Mail

The Gentleman in the shop was really helpful.. Ordered for me what they didn't have in stock. Great customer service
Thanks

November 23, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Andy, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service from Steve

Excellent, friendly service from Steve at your store in the Martletts in Crawley.

November 20, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Kim

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Quick and Easy Click & Collect.

I had click & collect items to pick up from the Crawley, West Sussex store. Quick and easy hassle-free pick-up from a friendly member of staff, great service.

November 19, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Neil, 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Good customer service and man on…

Good customer service and man on counter really engaged with me over records

November 3, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Gillian

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy

Easy to order CD on website. Competitive price. Easy collection. Very satisfied.

October 23, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Pat

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Friendly service and repore

Friendly service and repore. A warm atmosphere upon entry.

October 20, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Richard

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 3 out of 5 stars

Still not received a email to collect…

Still not received a email to collect my pre order for the new pokemon legends za on switch

October 17, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Daniel

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

The cobra blueray came very quick after…

The cobra blueray came very quick after ordering it

September 16, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Jerry, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

In time, every time

On time, every time.
Very little fuss, you get what you want when you expect it, perfect

May 17, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Robert

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Service review

Excellent service

April 28, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Alex

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The staff are always very helpful and…

The staff are always very helpful and polite. If you cannot find what you are looking for they will go out of their way to help you and come up with the goods.

April 15, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi James

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The online click and collect purchasing…

The online click and collect purchasing system works like a dream. Highly recommended.

April 9, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Nicholas

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Good communication from the store

Good communication from the store, very helpful staff and a good range of products.

April 6, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Kim

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Fantastic service

April 1, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi guy

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Staff are always very helpful especial…

Staff are always very helpful especial when I can't find the product I'm after

March 22, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Absolutely wonderful people

Absolutely wonderful people, very helpful and very nice service

March 17, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi MAGDELANA

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Amazing company

I always have a good experience with HMV. I have never had any problems & will continue to purchase from them.

February 7, 2025
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Robin

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 4 out of 5 stars

I had a generally positive experience…

I had a generally positive experience with HMV Crawley. There were some minor hiccups, like delays in communication about my order and a small mix-up with my name. However, I was pleased with the follow-up service, including free home delivery when an item wasn’t initially available in-store. When everything arrived, it was perfect, and being able to collect from the store saved me postage. Overall, a good experience, just a few areas for improvement.

January 8, 2025
Unprompted review
hmv (UK) - Crawley logo

Reply from hmv (UK) - Crawley

Hi Massimo

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

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