Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .
Company replied
Location
Switch location26 The Martlets, RH10 1ES Crawley, GB
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See what reviewers are saying
Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genui... See more
Company replied
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... See more
Company replied
Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away! My daughter got her first LP and loved the experience in store.
Company replied
Company details
About hmv (UK) - Crawley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
26 The Martlets, RH10 1ES, Crawley, United Kingdom
4.6
Excellent
131 reviews
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Great prompt delivery by HMV and Royal Mail
The Gentleman in the shop was really helpful.. Ordered for me what they didn't have in stock. Great customer service
Thanks
November 23, 2025
Reply from hmv (UK) - Crawley
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service from Steve
Excellent, friendly service from Steve at your store in the Martletts in Crawley.
November 20, 2025
Reply from hmv (UK) - Crawley
Hi Kim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and Easy Click & Collect.
I had click & collect items to pick up from the Crawley, West Sussex store. Quick and easy hassle-free pick-up from a friendly member of staff, great service.
November 19, 2025
Reply from hmv (UK) - Crawley
Hi Neil,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good customer service and man on…
Good customer service and man on counter really engaged with me over records
November 3, 2025
Reply from hmv (UK) - Crawley
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy
Easy to order CD on website. Competitive price. Easy collection. Very satisfied.
October 23, 2025
Reply from hmv (UK) - Crawley
Hi Pat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly service and repore
Friendly service and repore. A warm atmosphere upon entry.
October 20, 2025
Reply from hmv (UK) - Crawley
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Still not received a email to collect…
Still not received a email to collect my pre order for the new pokemon legends za on switch
October 17, 2025
Reply from hmv (UK) - Crawley
Hi Daniel
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Crawley
Hi Beverley,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The cobra blueray came very quick after…
The cobra blueray came very quick after ordering it
September 16, 2025
Reply from hmv (UK) - Crawley
Hi Jerry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In time, every time
On time, every time.
Very little fuss, you get what you want when you expect it, perfect
May 17, 2025
Reply from hmv (UK) - Crawley
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Crawley
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are always very helpful and…
The staff are always very helpful and polite. If you cannot find what you are looking for they will go out of their way to help you and come up with the goods.
April 15, 2025
Reply from hmv (UK) - Crawley
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Crawley
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The online click and collect purchasing…
The online click and collect purchasing system works like a dream. Highly recommended.
April 9, 2025
Reply from hmv (UK) - Crawley
Hi Nicholas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good communication from the store
Good communication from the store, very helpful staff and a good range of products.
April 6, 2025
Reply from hmv (UK) - Crawley
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic service
April 1, 2025
Reply from hmv (UK) - Crawley
Hi guy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff are always very helpful especial…
Staff are always very helpful especial when I can't find the product I'm after
March 22, 2025
Reply from hmv (UK) - Crawley
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Absolutely wonderful people
Absolutely wonderful people, very helpful and very nice service
March 17, 2025
Reply from hmv (UK) - Crawley
Hi MAGDELANA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing company
I always have a good experience with HMV. I have never had any problems & will continue to purchase from them.
February 7, 2025
Reply from hmv (UK) - Crawley
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I had a generally positive experience…
I had a generally positive experience with HMV Crawley. There were some minor hiccups, like delays in communication about my order and a small mix-up with my name. However, I was pleased with the follow-up service, including free home delivery when an item wasn’t initially available in-store. When everything arrived, it was perfect, and being able to collect from the store saved me postage. Overall, a good experience, just a few areas for improvement.
January 8, 2025
Unprompted review
Reply from hmv (UK) - Crawley
Hi Massimo
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
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