Always excellent service in Darlington store. Linz who placed order and Claire at collection. Disappointed to find that The Carpenters CDs that I ordered weren't original A&M CDs. Doesn't say on web... See more
Company replied
Location
Switch locationUnit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH Darlington, GB
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See what reviewers are saying
Ordered the biffy cyro cd album , only revoutions the 2009 studio album . great quick delivery into local store (darlington) every other week i will purchase a cd from an artist that have gone unde... See more
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Ordered the Beatles DVD 'A Hard Days Night' from the counter instore. The member of staff was really helpful and we chatted about favourite Beatles albums. The product was delivered in good time with... See more
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The website is easy to use and there was good communication throughout the process. Regular progress updates via e-mail and item ready for collection within a few days. No problems when collecting fro... See more
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Company details
About hmv (UK) - Darlington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4 / 5, Cornmill Shopping Centre, Priestgate, DL1 1NH, Darlington, United Kingdom
4.8
Excellent
248 reviews
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Reply from hmv (UK) - Darlington
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff and service very good nothing…
Staff and service very good nothing too much trouble and album arrived in time
December 16, 2023
Reply from hmv (UK) - Darlington
Hi carole
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely friendly staff very helpful.
December 13, 2023
Reply from hmv (UK) - Darlington
Hello Yvonne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Darlington
Hello Eileen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Darlington
Hello Sheila
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very efficient
Very efficient, delivered on time. Was a little concerned since I was ordering from Canada but everything went smoothly.
December 7, 2023
Reply from hmv (UK) - Darlington
Hi Sue,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff in the Darlington store are…
The staff in the Darlington store are so pleasant and helpful which makes shopping there so much easier.
December 5, 2023
Reply from hmv (UK) - Darlington
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Darlington
Hi Eric
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The assistants are very helpful and…
The assistants are very helpful and also gave me a new band to listen to thanks stephen
December 5, 2023
Reply from hmv (UK) - Darlington
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Add to my vinyl collection
Ordered album on vinyl, it arrived within one week.
Email to tell me that my order was ready for collection, pickup very straightforward and quick.
Gentlemen at the counter very pleasant to deal with, even had a little chat about my music choice.
Easy way to add great 80's albums to my small vinyl collection.
November 25, 2023
Reply from hmv (UK) - Darlington
Hi Sara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a Funko pop over the desk…
I ordered a Funko pop over the desk which wasn't in stock. I was told that I would receive an email when it would arrive and how long to expect. The goods arrived in perfect condition and the service was excellent 👌
November 21, 2023
Reply from hmv (UK) - Darlington
Hi Mr Hutchinson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I couldnt find what i needed in the shop. The staff member checked the stock and then ordered online for me. No fuss and very helpful
November 19, 2023
Reply from hmv (UK) - Darlington
Hi Nicki
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item always well packaged and in…
Item always well packaged and in perfect condition when opened,you get e-mail to tell you when available to pick up which is helpful. Have ordered number of items now and only had one problem
November 9, 2023
Reply from hmv (UK) - Darlington
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Smooth purchase
November 15, 2023
Reply from hmv (UK) - Darlington
Hi Sul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and polite staff
November 15, 2023
Reply from hmv (UK) - Darlington
Hi Mike,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery on time and kept updated on…
Delivery on time and kept updated on the progress of my order.
November 15, 2023
Reply from hmv (UK) - Darlington
Hi Kenneth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Customer service
I made two visits to the Darlington store in connection with an order. Staff were pleasant and helpful both times and the order came through within days. Good customer service!
November 8, 2023
Reply from hmv (UK) - Darlington
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous and very helpful staff.
November 12, 2023
Reply from hmv (UK) - Darlington
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keep Customers informed that parcels…
Keep Customers informed that parcels are ready to collect from store...instead of having to chase them up
November 5, 2023
Reply from hmv (UK) - Darlington
Hello Josephine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Darlington
Hi!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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