I ordered The Drifter by the Soul Brothers Syndicate featuring Darrell smith vinyl single. It's taken over a month to arrive in store for pick up. Know it's not your fault, probably the pressing p... See more
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Location
Switch location10 Frenchgate, DN1 1QQ Doncaster, GB
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Never ordered items online before but the website was easy to navigate. I found what I was looking for fast, check out easy. The blue tooth record player is excellent value for money, going to be 1 ha... See more
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Kenna, the Sales person that served me was really helpful, always smiled, very informative of the products sold at HMV, she was very patient to my enquiry about a certain product I was interested in... See more
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I was served promptly by a very friendly and helpful assistant. The DVD I had ordered online was in store awaiting collection. I had been informed of its progress via email. The assistant in store of... See more
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Company details
About hmv (UK) - Doncaster
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
10 Frenchgate, DN1 1QQ, Doncaster, United Kingdom
4.8
Excellent
166 reviews
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Very efficient click and collect service
I was served promptly by a very friendly and helpful assistant. The DVD I had ordered online was in store awaiting collection. I had been informed of its progress via email. The assistant in store offered to help me to enter my email address, for which I was very grateful. I found the entire progress efficient and effective.
Previously, a very helpful assistant in HMV Meadowhall Sheffield had located the DVD which I had believed to be unavailable had placed my order online and asked me to select a branch from where to collect it free of charge. Altogether a very satisfactory shopping experience.
August 16, 2024
Reply from hmv (UK) - Doncaster
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Doncaster
Hi GEORGE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order to collect in store
Ordered a cd online to be collected in store … got email saying it had been shipped but then no email to say it had arrived at store , waited a few weeks and contacted HMV customer support who were ***fantastic***got a response within 24 hours explaining there was an error on their side in not sending the ‘your order is ready to collect email’ … hence my two star review… I will continue to use HMV online as this was probably a one off mistake, the customer service team would get a 5 star rating for their speedy response
July 31, 2024
Reply from hmv (UK) - Doncaster
Hi Jason
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Doncaster
Hi Catherine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Bought a couple of things for my…
Bought a couple of things for my boyfriend’s birthday, a t shirt and a tin magnetic sign. T shirt fit well and the sign was smaller than expected but still a funny add on.
July 26, 2024
Reply from hmv (UK) - Doncaster
Hi Katie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brassed Off...being from Grimethorpe myself and my brother Robert Archer playing in the band, the nostalgia of my village, family and the struggles of my father during the strike, was very emotional.
Just ordered a Dvd. Good service at the counter. Very helpful and polite. Got my dvd 2 days later from the shop. Very competitive prices. Thank you. Watched my Dvd this weekend...brilliant film, Brassed Off.
Andrea.
May 23, 2024
Reply from hmv (UK) - Doncaster
Hello Andrea,
Thank you for leaving a review. We hope to see you again soon!
great customer service
i visited the doncaster store to purchase a vinyl LP and it wasnt in stock so the kind and helpful shop assistant ordered it to come to the store as I wasn't sure I would be at home to receive it. so I did click and collect. this is the first time ordering this way so the member of staff explained how it worked and i was made to feel confident it wouldn't take long to arrive and safely my LP was delivered within the time frame so i am really pleased with hmv and the LP is perfect. thankyou hmv for great customer service
May 22, 2024
Reply from hmv (UK) - Doncaster
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at Hmv always very helpful and knowledgeable
Staff always polite and very helpful, their customer service is exceptional
May 8, 2024
Reply from hmv (UK) - Doncaster
Hello N
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great store with staff that are…
Great store with staff that are passionate and knowledgeable
April 25, 2024
Reply from hmv (UK) - Doncaster
Hi Rebecca
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to use and friendly
Easy to order, well packaged and friendly staff at the shop when I picked up
April 24, 2024
Reply from hmv (UK) - Doncaster
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre-Order Pick-Up x
I went in to pick up my Pre-Ordered Vinyl and it was there waiting for me. I also bought a Plastic Sleeve for my Record and a badge for half-price. The Assistant was attentive and easy-going. I am a massive fan of HMV and glad we still have one in Doncaster. Thanks very much x
April 10, 2024
Reply from hmv (UK) - Doncaster
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use and to find what I…
Website easy to use and to find what I was looking for. Payment straightforward and my cd arrived shortly after, which is extremely good as postage was free due to spending over £20.
April 2, 2024
Reply from hmv (UK) - Doncaster
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was a little uncertain which CD to…
I was a little uncertain which CD to purchase by a particular singer but was very helpfully advised by the lady behind the counter. She was very knowledgeable - and as it turns out - very accurate in her choice!
March 23, 2024
The knowledge and helpfulness of the…
The knowledge and helpfulness of the staff while visiting the store.
March 14, 2024
Reply from hmv (UK) - Doncaster
Hi Mr Bloomer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick to order dvd and very quick…
Very quick to order dvd and very quick to deliver to store
March 15, 2024
Reply from hmv (UK) - Doncaster
Hello Peter
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Doncaster
Hi Netty
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
staff service
February 23, 2024
Reply from hmv (UK) - Doncaster
Hi david
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service from member of staff…
Excellent service from member of staff in helping me find the item I was looking for
February 22, 2024
Reply from hmv (UK) - Doncaster
Hello D Crossland,
Thanks for this great review, we’re delighted to read your comments about our Doncaster store and we'll make sure to pass this on. We look forward to seeing you again soon!
Vinyl albums
Plenty of vinyls in stock at a reasonable price especially when there in the 3 for £55. I ordered them and with in 3 days they were here. Definitely will be ordering from them again
February 19, 2024
Reply from hmv (UK) - Doncaster
Hello Trevor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered item came promptly as stated
Ordered item came promptly as stated, would definitely not hesitate to order again.
January 31, 2024
Reply from hmv (UK) - Doncaster
Hi Jeanette
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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