The member of staff who served us plus the outstanding choice of cd's, dvd's. The member of staff was knowlagable, friendly without being over familiar, engaged in light hearted banter and was an abso... See more
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Location
Switch locationThe Plaza 9, G74 1LW East Kilbride, Scotland, GB
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See what reviewers are saying
Had to return a record to store due to a bad pressing, store ordered online for me a replacement. There was a price disparity which was sorted in store. I didn't give 5 stars as when you ship to store... See more
Company replied
I ordered the Tracy Chapman 35th anniversary LP and was quoted 7/4/25 as the likely delivery date. I was pleased to say that I received an email on the 3rd April saying that it was available for colle... See more
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When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchas... See more
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Company details
About hmv (UK) - East Kilbride
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
The Plaza 9, G74 1LW, East Kilbride, Scotland, United Kingdom
4.6
Excellent
157 reviews
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Email Address Change
When I ordered a vinyl in store for home delivery the email address was put down wrongly, when I phoned to ask about it, they took no time at all in changing it to the correct email address and the woman on the phone was extremely helpful in doing so and I got my shipping details sent straight to the correct email address soon after I finished the phone call.
June 27, 2026
Reply from hmv (UK) - East Kilbride
Hi Kodi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am disappointed as I have an order…
I am disappointed as I have an order which has been payed in full on 15th June and tgere is no sign of it , I arranged to pick it up at your East Kilbride shop , I even called in to see if it was there and quite frankly the person who served me was not to friendly , all I asked was to see if it was there , you would have thought I had asked too much , anyway I still don't have my order 13197593 this is the id
December 8, 2025
Reply from hmv (UK) - East Kilbride
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - East Kilbride
Hi paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - East Kilbride
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time
I received my order on time and received the goods that I ordered in good condition.
May 2, 2026
Reply from hmv (UK) - East Kilbride
Hello Lynn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Website is easy to navigate/search for…
Website is easy to navigate/search for items. Purchasing is straight-forward and delivery is swift.
Staff in the branch [when collecting or looking for anything else] are also very knowledgable/helpful.
December 13, 2025
Reply from hmv (UK) - East Kilbride
Hi Mercedes
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
STAFF MADE YOU FEEL RELAXED AND AT EASE…
STAFF MADE YOU FEEL RELAXED AND AT EASE WHEN YOU APPROACHED THEM VERY FRIENDLY.
March 27, 2026
Reply from hmv (UK) - East Kilbride
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi Alison,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
Ordered in store by friendly staff member and parcel delivered on time
February 27, 2026
Reply from hmv (UK) - East Kilbride
Hello Elizabeth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - East Kilbride
Hello Scott
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very low in stock
Not a lot of Blu-ray in stock very small since they moved in East Kilbride. Maybe better traveling into Glasgow or go on line.
February 2, 2026
Reply from hmv (UK) - East Kilbride
Hello Thomas,
Thank you for taking the time to leave a review. We pride ourselves on the range and variety of items that we offer our customers so we're sorry to hear you weren't able to find what you were looking for. We constantly review and refresh the items we have available so we look forward to offering you even more choices soon!
Reply from hmv (UK) - East Kilbride
Hi Frank,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Ordered 2 cd's online and although under a £20 value, still enjoyed free delivery to my local store.
Communication throughout placing the order to delivery to store was accurate.
January 17, 2026
Reply from hmv (UK) - East Kilbride
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff member extremely helpful
Staff member extremely helpful, advice given to me should the gift not be suitable and had to be returned. Fortunately it was suitable.
January 11, 2026
Reply from hmv (UK) - East Kilbride
Hi Phyllis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a dvd andwithin 2 days it…
I ordered a dvd and within 2 days it arrived in store. I have always had excellent service from your East Kilbride store and the staff have always been very helpful
December 27, 2025
Reply from hmv (UK) - East Kilbride
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items were in perfect condition and…
Items were in perfect condition and available to collect quickly
December 29, 2025
Reply from hmv (UK) - East Kilbride
Hi DB
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff in Shop were very helpful and…
Staff in Shop were very helpful and went out their way to solve the problem
December 19, 2025
Reply from hmv (UK) - East Kilbride
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - East Kilbride
Hi David,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Successful Shopping Experience
I had lot's of questions and the staff were extremely helpful and nothing was a bother to them. It was a successful shopping experience.
I have since gone in several times and bought more products.
December 11, 2025
Reply from hmv (UK) - East Kilbride
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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