I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... See more
Company replied
Location
Switch locationUnit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
Company replied
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
Company replied
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
Company replied
Company details
About hmv (UK) - Edinburgh Ocean Terminal
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, United Kingdom
4.6
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your staff were pleasant and helpful
Your staff were pleasant and helpful, and the order I placed was available in good time. On collection, they were again very helpful. There were no difficulties at all.
April 5, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Ocean Terminal store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ok shop. Nice staff.
March 17, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello SYLVESTER
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service.
March 15, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-ordered
Pre-ordered, my money was paid when the Bluray became available and I picked up no with fuss.
March 6, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff member was very helpfull cant…
Staff member was very helpfull cant fault HMV but was ordering a third replacement vinyl to replace two faulty copies and this one is faulty as well so will be returning it to the store as there must be a pressing fault with this vinyl
January 27, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The only gripe is I never received my…
The only gripe is I never received my receipt
January 10, 2025
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Diane
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive your receipt, apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk so we can assist you further.
Extremely helpful
Extremely helpful, knowledgeable, fun and managed to find what i was looking for
Thank you
December 13, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Michelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered two items
Ordered two items. Emailed to say DVD was ready for collection. When i collected it , it was the vinyl I ordered . I explained that my email said the DVD was ready for collection. I left and a week later still no email regarding my missing DVD. I called in and the DVD had been instore all week. Does not give me confidence to order online again.
November 14, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello Jean
We do apologise about the delay in receiving your order. This isn't the level of service we endeavour to offer and will work to improve this in future.
Click and collect
Click and collect. I use it regularly since shops can't stock everything. Always actioned promptly. Advised of dispatch and delivery to the store.
Staff always excellent.
November 9, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Alex
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent customer service!
General chat about movies, great person made me feel welcome, great atmosphere!
November 3, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Jordan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Aiden
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
your service was fast and took only a…
your service was fast and took only a weeks do thank you 😊 I will use your service again
October 12, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The young lady serving was very…
The young lady serving was very helpful. I was visiting the area and I normally buy online.
August 23, 2024
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.