On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
Company replied
Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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See what reviewers are saying
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did orde... See more
Company replied
Company details
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great service
Really good service and I was kept up to date with my online order until it had arrived in store ready for me to pick up.
Just perfect!
December 22, 2025
Reply from hmv (UK) - Gateshead
Hi Paula
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in the Gateshead Metro Center…
The staff in the Gateshead Metro Center are fantastic. A girl called Jess is a credit to your company couldnt have been more helpful and kind . Well done Jess 😀
December 12, 2025
Reply from hmv (UK) - Gateshead
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
December 13, 2025
Reply from hmv (UK) - Gateshead
Hello Denis
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Easy to pre order goods and free pick…
Easy to pre order goods and free pick up from local shop. I only gave 4 stars as my cd was later than expected
Staff in shop were very helpful.
December 11, 2025
Reply from hmv (UK) - Gateshead
Hi Sheila
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff as always were very helpful.
December 5, 2025
Reply from hmv (UK) - Gateshead
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Looking for a particular dvd couldn't…
Looking for a particular dvd couldn't find it staff searched shop and system until they found it. Very friendly and helpful really good service from all. Never ever had any problems in this store
December 5, 2025
Unprompted review
Reply from hmv (UK) - Gateshead
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
December 1, 2025
Reply from hmv (UK) - Gateshead
Hi Christine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Gateshead
Hi Martyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I’ve always loved HMV both instore and…
I’ve always loved HMV both instore and online.
Pleased they are still going.
November 7, 2025
Reply from hmv (UK) - Gateshead
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good friendly staff
Verygood.young man was very helpful .found me what i was looking for on line and ordered for me.then took me to show me range of stock i mentioned i was looking for.said shop sold them and showed me.actually came from counter took me to thema very good thumbs up for thatx
November 15, 2025
Reply from hmv (UK) - Gateshead
Hi Norman,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and efficient service
November 26, 2025
Reply from hmv (UK) - Gateshead
Hi Finlay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Davey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were helpfull and efficient at the metrocentre gateshead
The staff were helpfull and efficient
November 22, 2025
Reply from hmv (UK) - Gateshead
Hi Gordon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. I ordered a dvd from the hmv website to collect in store, and it was quick and easy. Would highly recommend!
November 14, 2025
Reply from hmv (UK) - Gateshead
Hi Charlotte,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant customer service
Brilliant customer service, staff member went above and beyond to help me
November 13, 2025
Reply from hmv (UK) - Gateshead
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hello Mr Gallagher
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Gateshead
Hi Mr Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online vs instore
Buying online was so much simpler than going to the actual store! I asked in the store but had very little help other than a woman checking her computer and then pointed to the back wall saying over there? Buying online was great, two days delivery im over the moon
November 7, 2025
Reply from hmv (UK) - Gateshead
Hi Annette
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff /Quick delivery
Very helpful staff , album not available in store.Order placed and delivered to store within a couple of days.
November 7, 2025
Reply from hmv (UK) - Gateshead
Hi Jim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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