On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
Company replied
11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
Company replied
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did orde... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
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Made the order online to get delivered yo HMV in the Metrocentre Gateshead. Order delivered on time. Friendly and professional staff in the Gateshead HMC store

Reply from hmv (UK) - Gateshead
Ordered online, received email when order was ready to collect.
At collection there was No Queue, collection very easy and straightforward.

Reply from hmv (UK) - Gateshead
I always love shopping at HMV and think their record offers are very impressive and I often shop for Xmas and birthday gifts at the store. I will remain a loyal fan as long as they are around.

Reply from hmv (UK) - Gateshead
Arrived very quickly. Just gave this to my daughter for her birthday this week. Shes over the moon with it. Much better sound than the last one (brief case record player) shes very happy. Thank you for your service.

Reply from hmv (UK) - Gateshead

Reply from hmv (UK) - Gateshead
It took about 3 days from ordering to delivery which is what HMV said they would do. Picked up the product in the correct place with no administration problems. Excellent service.

Reply from hmv (UK) - Gateshead
Ordered online. Delivered undamaged and well packaged. What more could you ask? Retail as it should be.

Reply from hmv (UK) - Gateshead

Reply from hmv (UK) - Gateshead
I reordered now 76 from the metro centre store. It arrived on the 29th August, which was the day of release. The guy who served me was very helpful.

Reply from hmv (UK) - Gateshead
Mason and Scott provide exellent service and knowledge as usual which is why I buy from Metro Cenre shop and not on line.

Reply from hmv (UK) - Gateshead
Was looking for a box set of a t.v. show, couldn't find anywhere, your store colleague wouldn't give up until she could find it for us, was delivered to us within a few days. Excellent customer service

Reply from hmv (UK) - Gateshead
Good communication and a speedy delivery. Also pleasant staff to deal with.

Reply from hmv (UK) - Gateshead
We purchased the album at your store in Metro Centre Gateshead. Excellent service by a man who went out of his way to help order the album for me.
The album arrived well wrapped and on time. Thank you, because this sort of service will make sure I return to this store instead of ordering from any of your competitors

Reply from hmv (UK) - Gateshead

Reply from hmv (UK) - Gateshead
Great experience in store. Staff very helpful and friendly. Bought a vynl and just what I wanted.

Reply from hmv (UK) - Gateshead

Reply from hmv (UK) - Gateshead
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