On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
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Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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See what reviewers are saying
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did orde... See more
Company replied
Company details
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
267 reviews
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Reply from hmv (UK) - Gateshead
Hi Fiona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Store Gateshead …
Made the order online to get delivered yo HMV in the Metrocentre Gateshead. Order delivered on time. Friendly and professional staff in the Gateshead HMC store
October 20, 2025
Reply from hmv (UK) - Gateshead
Hi Mrs Fleming,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online, received email when order was ready to collect.
At collection there was No Queue, collection very easy and straightforward.
October 19, 2025
Reply from hmv (UK) - Gateshead
Hi Louise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I always love shopping at HMV and think…
I always love shopping at HMV and think their record offers are very impressive and I often shop for Xmas and birthday gifts at the store. I will remain a loyal fan as long as they are around.
October 14, 2025
Reply from hmv (UK) - Gateshead
Hi Glen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived very quickly
Arrived very quickly. Just gave this to my daughter for her birthday this week. Shes over the moon with it. Much better sound than the last one (brief case record player) shes very happy. Thank you for your service.
September 29, 2025
Reply from hmv (UK) - Gateshead
Hi Jane,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Gateshead
Hi Anonymous
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
It took about 3 days from ordering to…
It took about 3 days from ordering to delivery which is what HMV said they would do. Picked up the product in the correct place with no administration problems. Excellent service.
September 28, 2025
Reply from hmv (UK) - Gateshead
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
Ordered online. Delivered undamaged and well packaged. What more could you ask? Retail as it should be.
September 21, 2025
Reply from hmv (UK) - Gateshead
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff and very pleasant
September 12, 2025
Reply from hmv (UK) - Gateshead
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Miss Rodrigues
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I reordered now 76 from the metro…
I reordered now 76 from the metro centre store. It arrived on the 29th August, which was the day of release. The guy who served me was very helpful.
September 3, 2025
Reply from hmv (UK) - Gateshead
Hi Mrs Gibson
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff.
August 15, 2025
Reply from hmv (UK) - Gateshead
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Mason and Scott provide exellent…
Mason and Scott provide exellent service and knowledge as usual which is why I buy from Metro Cenre shop and not on line.
August 2, 2025
Reply from hmv (UK) - Gateshead
Hi Stuart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Was looking for a box set of a t.v
Was looking for a box set of a t.v. show, couldn't find anywhere, your store colleague wouldn't give up until she could find it for us, was delivered to us within a few days. Excellent customer service
August 1, 2025
Reply from hmv (UK) - Gateshead
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl records
Good communication and a speedy delivery. Also pleasant staff to deal with.
August 2, 2025
Reply from hmv (UK) - Gateshead
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
We purchased the album at your store in Metro Centre Gateshead. Excellent service by a man who went out of his way to help order the album for me.
The album arrived well wrapped and on time. Thank you, because this sort of service will make sure I return to this store instead of ordering from any of your competitors
July 18, 2025
Reply from hmv (UK) - Gateshead
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Gateshead
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Ken
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great experience in store
Great experience in store. Staff very helpful and friendly. Bought a vynl and just what I wanted.
June 28, 2025
Reply from hmv (UK) - Gateshead
Hi Caroline
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Gateshead
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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