I got my madonna cd on time & in great condition but there was a lot of cardboard for just one cd I haven't listened to it yet but I will soon I am a big fan of madonna
Company replied
Location
Switch locationUnit 167, Braehead Centre, Kings Inch Road, G51 4BN Glasgow, GB
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See what reviewers are saying
Really good service from every assistant I have met & always very knowledgeable. Have been refunded when I didn't even know I had been overcharged. Always have what I require or will order that day.
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Love HMV im so glad its still around have great memories as a child going in to purchase records. Online service was very easy to use all the information you need on products and if available, or when... See more
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Fantastic place and wonderful staff! Lots of items, well organised and staff very knowledgeable. They're always happy to help and no job is too much for them! Would highly recommend this place; from... See more
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Company details
About hmv (UK) - Glasgow Braehead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 167, Braehead Centre, Kings Inch Road, G51 4BN, Glasgow, United Kingdom
4.7
Excellent
293 reviews
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Ordered through the store
Ordered through the store, received order progress updates and collected when ready. Great service.
February 21, 2024
Reply from hmv (UK) - Glasgow Braehead
Hi A
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
This would have been a 5star review
This would have been a 5star review, however.... One of the T shirts was just 'crushed' into the delivery package, took a wash to get them removed. Otherwise staff in the Braehead store were really helpful. They did not have the size in one item and a design for the other. Staff suggested they could order these for us and delivery was free. The order came in the timeframe expected and as it was delivered by Post Office we did not have to worry about being around when delivery was expected. As it happened the package fit through our letterbox so no problems on that front. Just a pity one T-shirt was so wrinkled.
February 13, 2024
Reply from hmv (UK) - Glasgow Braehead
Hi David
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
All went smoothly
I purchased online, received emails on every stage from purchasing, via proceeding until delivery to the store, where I wanted to collect the item. Everything went smoothly and on time.
February 10, 2024
Reply from hmv (UK) - Glasgow Braehead
Hi Marita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD purchase on line
Looked elsewhere for Father Brown dvd's and they were the same price elsewhere and cheaper than other places. So it boiled down to free collection at my nearest store. Waited 2 days, as was advised by HMV, so that worked too. Betheny at Breahead store very helpful and friendly. So what's to find fault with?
January 31, 2024
Reply from hmv (UK) - Glasgow Braehead
Hello david
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Recently ordered LPs aka vynyls on…
Recently ordered LPs aka vynyls on click and collect excellent service also picked up couple of bargains in store. The staff really friendly and helpful
January 29, 2024
Reply from hmv (UK) - Glasgow Braehead
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class experience in purchasing an…
First class experience in purchasing an album which wasn’t in stock at the store however the member of staff I dealt with duly ordered it for me and I collected it 3 days later. He couldn’t have been more helpful. Superb service
January 21, 2024
Reply from hmv (UK) - Glasgow Braehead
Hello Ian,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, we hope to see you again soon :)
Reply from hmv (UK) - Glasgow Braehead
Hi Elizabeth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Product was faulty
January 15, 2024
Reply from hmv (UK) - Glasgow Braehead
Hi Kenneth
Thank you for taking the time to leave us a review. We appreciate your feedback and will do our best to earn that last star from you next time
Have a great day!
Reply from hmv (UK) - Glasgow Braehead
Hi Miss Williamson,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
On time good condition
January 9, 2024
Reply from hmv (UK) - Glasgow Braehead
Hello Barnes
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
A much sought after album delivered to…
A much sought after album delivered to my door within a couple of days.
January 5, 2024
Reply from hmv (UK) - Glasgow Braehead
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order
I was looking for a CD Clementine was so helpful and friendly and went out their way to help. Clementine checked the website and ordered the CD I was looking for. Great customer service. All the staff at Braehead are always very helpful.
January 2, 2024
Reply from hmv (UK) - Glasgow Braehead
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good and fast service,
December 23, 2023
Reply from hmv (UK) - Glasgow Braehead
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast, easy and convenient
Fast, easy and convenient.
Staff in the Braehead store were great.
December 18, 2023
Reply from hmv (UK) - Glasgow Braehead
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super super super fast free delivery
Super super super fast free delivery
Competitive price
December 20, 2023
Reply from hmv (UK) - Glasgow Braehead
Hi Caroline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Glasgow Braehead
Hello Alison
Thanks so much for taking the time to leave us a review.
We’re so pleased to learn of your experience in hmv Glasgow Braehead, merry christmas and see you again soon :-)
Reply from hmv (UK) - Glasgow Braehead
Nice one Anne and merry christmas from us all at hmv!
In store assistance
Good quick service - didn’t have item size in store staff checked website arranged for home delivery additional cost of £2.00 not much in the big scheme of things- happy with service
December 15, 2023
Reply from hmv (UK) - Glasgow Braehead
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful in store and ordering simple.
December 15, 2023
Reply from hmv (UK) - Glasgow Braehead
That's what we are here for at hmv!
Picked up CDs for my Granddaughter…
Picked up CDs for my Granddaughter Pleasant,helpful staff 👍
December 16, 2023
Reply from hmv (UK) - Glasgow Braehead
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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