I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Company replied
Location
Switch locationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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See what reviewers are saying
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... See more
Company replied
Really helpful staff, the item I went to purchase was out of stock, but I went ahead and bought the CD. HMV kept me weekly informed about my purchase and had it delivered by royal mail to my home addr... See more
Company replied
The vinyl and CD are in excellent condition, arrived in store promptly and the ease of collection made the whole purchase easier.
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Company details
About hmv (UK) - Hanley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, United Kingdom
4.7
Excellent
198 reviews
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The staff are friendly and helpful.
February 6, 2026
Reply from hmv (UK) - Hanley
Hello Stephanie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Really good service
Really good service
Plenty of choice in store
Have used the website
February 2, 2026
Reply from hmv (UK) - Hanley
Hi Trentham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Hmv are brilliant when I order online…
Hmv are brilliant when I order online or in the shop great service thanks hmv 👍
January 27, 2026
Reply from hmv (UK) - Hanley
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Hanley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We had excellent service
We had excellent service. Freindly helpful staff served with a smile. Not many staff at shops like this now.
January 20, 2026
Reply from hmv (UK) - Hanley
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Carl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Faulty item …
Bought a blue tooth speaker which unfortunately ended up faulty, took it back the staff were brilliant no moaning no complaints just arranged to have a new one delivered unless I wanted my money back.
January 16, 2026
Reply from hmv (UK) - Hanley
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic service from a great local…
Fantastic service from a great local team in Hanley
January 16, 2026
Reply from hmv (UK) - Hanley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent as always
Excellent as always. Staff at Hanley Stoke on Trent have always been helpful and find my daughter what she wants.
January 17, 2026
Reply from hmv (UK) - Hanley
Hi Barbara,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Andrew,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great helpful service
December 27, 2025
Reply from hmv (UK) - Hanley
Hello Conan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service and quality throughout
December 14, 2025
Reply from hmv (UK) - Hanley
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The agent that served us he was great…
The agent that served us he was great answered all our questions and help me find just what I needed thank you
December 6, 2025
Reply from hmv (UK) - Hanley
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from HMV, Hanley.
Out of stock vinyl LP was delivered within 3 working days. Both staff who helped me were friendly and efficient. Great service.
December 6, 2025
Reply from hmv (UK) - Hanley
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hanley
Hi Maryann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful staff
December 4, 2025
Reply from hmv (UK) - Hanley
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It arrived very quickly and in great…
It arrived very quickly and in great condition
December 2, 2025
Reply from hmv (UK) - Hanley
Hi Nicole
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always helpful with queries…
Staff are always helpful with queries and friendly.
November 25, 2025
Reply from hmv (UK) - Hanley
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered vinyl and came to house within…
Ordered vinyl and came to house within a few days
November 25, 2025
Reply from hmv (UK) - Hanley
Hello Christine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The shop assistant was very helpful and…
The shop assistant was very helpful and did my order very quickly very nice young lady.
November 18, 2025
Reply from hmv (UK) - Hanley
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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