The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... See more
Company replied
Location
Switch locationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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See what reviewers are saying
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... See more
Company replied
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Company replied
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... See more
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Company details
About hmv (UK) - Hanley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, United Kingdom
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was a great experience shopping at hmv
I found the shop staff friendly and helpful which I always have.
November 21, 2024
Reply from hmv (UK) - Hanley
Hi Ronny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Christine,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
HMV staff member really helpful.
Product arrived within 2-3 days, as advised.
Will use again, as cheaper than Cuŕrys and Amazon.
November 18, 2024
Reply from hmv (UK) - Hanley
Hi Hux
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered the DVD online and got free…
I ordered the DVD online and got free postage with 50% off the price of the disc using the delivery to store option, where I was promptly served by a friendly member of staff. Highly recommended!
November 18, 2024
Reply from hmv (UK) - Hanley
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Popped in store to purchase an LP
Popped in store to purchase an LP. The one I wanted was not in stock, so a very kind staff member told me about ordering it and getting it delivered so that's what we did!
November 9, 2024
Reply from hmv (UK) - Hanley
Hi Jodi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in store.Really helpful…
Ordered in store.Really helpful assistant.Package arrived when stated.Brilliant.
November 15, 2024
Reply from hmv (UK) - Hanley
Hi Jill
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Thanks.
'Your' web site is easy to use, even for us technophobes! 'You' get items to me very quickly and in perfect condition. The prices are affordable. I am regularly informed of interesting releases. Thank you.
November 7, 2024
Reply from hmv (UK) - Hanley
Hello Jennifer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great staff who know what they are…
Great staff who know what they are doing - very professional.
November 5, 2024
Reply from hmv (UK) - Hanley
Hi Royden
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always receive a great service from HMV
October 29, 2024
Reply from hmv (UK) - Hanley
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
1st class service
I ordered a CD from HMV on Thursday afternoon and it was delivered to the store on Saturday morning, shame I didn't check my emails, so I picked it up on Monday afternoon. Good service and the staff at Hanley Stoke on Trent are always helpful and friendly. Thanks to them and HMV.
October 31, 2024
Reply from hmv (UK) - Hanley
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
⭐️⭐️⭐️⭐️⭐️
Didn’t have exactly what I was after in the Hanley store but I was able to order it there and then and have it delivered to home at no extra cost. Friendly and efficient service instore and prompt delivery, with full tracking, within a couple of days 👍🏻
October 27, 2024
Reply from hmv (UK) - Hanley
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hanley
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
great service very helofull
October 17, 2024
Reply from hmv (UK) - Hanley
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Box set DVDs
All straight forward, I was kept informed. Shop assistant at my HMV store was very nice and helpful.
October 8, 2024
Reply from hmv (UK) - Hanley
Hi Suzanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at the Hanley store are always helpful…
The staff at the Hanley store are always helpful. I think that the layout and choice is better than the Manchester store!
October 9, 2024
Reply from hmv (UK) - Hanley
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The tshirt I brought came in a…
The tshirt I brought came in a cardboard box ,it was screwed up inside I've had it hanging all week then ironed it and it's still creased. It's a gift for my sons birthday, so my first hmv order online has not been good .
September 21, 2024
Reply from hmv (UK) - Hanley
Hi Lindsay
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The staff helped me find what I wanted…
The staff helped me find what I wanted and processed an order for me ensuring I got value for money, great service would definitely recommend HMV 🙂
September 10, 2024
Reply from hmv (UK) - Hanley
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Laura
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
August 29, 2024
Reply from hmv (UK) - Hanley
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely rubbish
Absolutely rubbish, Staff in store very helpful, but thats about it, Me and my 4 year old were told the DVD would take 2-3 days to deliver to store, over a week later not heard anything from yourselves, Have tried to contact store, was on hold for 10 mins and cut off, On a Saturday or week day I'd understand but on a Sunday morning??? Tried to call your booking service, same again. This DVD was for my son to watch before the end of the summer holidays it is his favourite and is really upset. Can someone PLEASE contact me about when the film will be ready to collect please.
Regards Mr Whiston
August 22, 2024
Reply from hmv (UK) - Hanley
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can confirm the order is now ready to collect. Kind regards.
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