The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... See more
Company replied
Location
Switch locationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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See what reviewers are saying
Order arrived at right date. Went to store to be greeted with a pleasant chatty person who had my record at hand. Really pleased.
Company replied
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... See more
Company replied
I was well informed of my delivery at every stage. The staff are helpful & polite. My parcel arrived on the exact date specified. Excellent service. Thank you HMV, I'm truly grateful
Company replied
Company details
About hmv (UK) - Hanley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, United Kingdom
4.7
Excellent
204 reviews
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HMV HANLEY BRANCH EXPERIENCE
Many of the staff there at the hanley branch are friendly enough and helpfull but there seems to be a lack of dvd music artists concerts
January 28, 2025
Reply from hmv (UK) - Hanley
Hello Nick
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great shop
I asked for a certain cd which was not in the shop. They ordered it for me and I collected it two days later. Brilliant shop and fast service.
January 9, 2025
Reply from hmv (UK) - Hanley
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Universal Monsters Deluxe Action Figure
Item arrived promptly into store for pickup and was in pristine condition. Fabulous item and service delivered. Staff in Hanley branch, Stoke-on-Trent were incredible, helpful and friendly
January 5, 2025
Reply from hmv (UK) - Hanley
Hi Kevin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a cd for click and collect and…
Ordered a cd for click and collect and was pleasantly surprised at the speed of service considering it was the week before Christmas.
No trouble collecting in store either, staff quickly found the order and scanned easily.
Smooth CX
December 27, 2024
Reply from hmv (UK) - Hanley
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I always have a pleasant shopping…
I always have a pleasant shopping experience when I visit HMV
December 17, 2024
Reply from hmv (UK) - Hanley
Hi Jason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Tinsel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
helpful staff& quick delivery!!
December 13, 2024
Reply from hmv (UK) - Hanley
Thanks Loly and see you soon in hmv Hanley!
Still haven’t received all of my order
December 15, 2024
Reply from hmv (UK) - Hanley
Dear Customer
Thank you for taking the time to leave us a review. Please be advised that whilst we aim to dispatch our orders within 24 hours, there can be occasions where this is not possible and due to the increased volumes of orders that we are receiving at present, this has unfortunately caused a delay to our usual dispatch times. Please accept our apologies for any disappointment that this delay may have caused and I would like to confirm the item has now been dispatched and is on it's way.
Staff in store were a great help in…
Staff in store were a great help in aiding me to order this product and it came within the time scale said will definitely use this again.
December 14, 2024
Reply from hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great offers made it easy to get Great Blu ray
Great offers made it easy to order 2 blu rays for viewing over Christmas.
December 8, 2024
Reply from hmv (UK) - Hanley
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Dvd wanted did not seem to be…
The Dvd wanted did not seem to be available in store so helpful member of staff searched in backroom but still not found. He offered the ordering service which i accepted. I was kept informed during the interim period & then when it was now available in store. Very good.
December 9, 2024
Reply from hmv (UK) - Hanley
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are helpful and asked if id…
The staff are helpful and asked if id found eveything I needed
November 24, 2024
Reply from hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff where very helpful with receiving…
Staff where very helpful with receiving CD
I would shop at HMV again
December 5, 2024
Reply from hmv (UK) - Hanley
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Thanks for the excellent service…
Thanks for the excellent service received goods to day thank you.
December 7, 2024
Reply from hmv (UK) - Hanley
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service
Brilliant service very helpful also friendly staff awesome love the store too
December 7, 2024
Reply from hmv (UK) - Hanley
Hi Trent
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hanley
Hi Ed
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer Service
The store assistant Jess was very helpful & made the ordering process & collection in-store straightforward.
November 16, 2024
Reply from hmv (UK) - Hanley
Hello paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was a great experience shopping at hmv
I found the shop staff friendly and helpful which I always have.
November 21, 2024
Reply from hmv (UK) - Hanley
Hi Ronny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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