Ordered some dvds and the man that dealt with my order did it in a matter of minutes. Nice helpful, happy and pleasant man and efficient . Told me my dvds would be with me in two days and they were. O... See more
Company replied
Location
Switch locationUnit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB Ipswich, GB
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See what reviewers are saying
Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... See more
Company replied
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought... See more
Company replied
Went into shop on Monday to see if they could order a cd for me that I couldn’t find anywhere. This wasn’t a problem & was duly ordered & paid for. E-mail received on the Tuesday that order had been d... See more
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Company details
About hmv (UK) - Ipswich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB, Ipswich, United Kingdom
4.9
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from hmv (UK) - Ipswich
Hi Tim
Thank you for leaving a review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Speedy and efficient service
April 9, 2024
Reply from hmv (UK) - Ipswich
Hi Lyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ipswich
Hi peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ipswich
Hi Denise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service in store.
Great customer service in store.
Ordered and received within a couple
Of days
March 31, 2024
Reply from hmv (UK) - Ipswich
Hi Kelly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was all very easy.
The person who served me knew what I wanted and explained the email procedure clearly.
March 20, 2024
Reply from hmv (UK) - Ipswich
Hi Stephen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Mail order fine but didn't originally…
Mail order fine but didn't originally have product in store.
March 18, 2024
Reply from hmv (UK) - Ipswich
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Ipswich
Hi Betty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy
Quick and easy, Click and collect
All items as expected, packaged well. Friendly and courteous service upon arrival in store.
All round happy customer
Thank you HMV staff
March 10, 2024
Reply from hmv (UK) - Ipswich
Hi Caroline
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
We received the item we ordered on…
We received the item we ordered on time, before we left the UK.
March 10, 2024
Reply from hmv (UK) - Ipswich
Hi Ron
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful colleagues
Helpful colleagues
Shop layout easy to follow. I was looking lost a very helpful member of staff told me I could order through them, could get item delivered to the shop or to my address.
March 8, 2024
Reply from hmv (UK) - Ipswich
Hi gillian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I am still waiting for a DVD I ordered…
I am still waiting for a DVD I ordered and paid for on Sunday 3rd March.
I have received all the relevant emails re dispatch etc and have called in to my local branch of HMV 3 times.
So where is it?????????????
March 11, 2024
Reply from hmv (UK) - Ipswich
Hello Maggie
Thanks for taking the time to bring your recent experience to our attention. We are sorry to hear that your click-and-collect order has not yet arrived at the store. We do advise 2-5 working days for delivery but sometimes delays in the postal system can occur.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with details of your order and they’ll take a look into this asap for you.
Thanks
Reply from hmv (UK) - Ipswich
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hello Rosie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Ipswich
Hi Russell
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ipswich
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collected very easy and nice…
Click and collected very easy and nice polite service when I picked it up. 👍
February 23, 2024
Reply from hmv (UK) - Ipswich
Hello Phil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Really happy with HMV
Go two DVDS that we didn't see on the ciama and the other one that we watch on the ciama and really enjoyed watching on at the ciama
February 22, 2024
Reply from hmv (UK) - Ipswich
Hi Sarah,
Thank you so much for your 5 star review - we’re always really pleased to see this and we're very glad you enjoyed your purchase.
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
Went to buy a cd they was out of stock. The guy behind the till said no problem we can order it for you and can either send it to you or you can pick up in store. See less process and received the item within 2 days
February 9, 2024
Reply from hmv (UK) - Ipswich
Hi Fashion
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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