Was really good they ordered into store the cd I wanted and were really helpful it arrived very quickly and it was easy to collect from the store when it came in
Company replied
Location
Switch locationUnit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB Ipswich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... See more
Company replied
Always order my vinyl online. Pick it up from the shop in town. Good quick shipping. Good customer service when picking up vinyl from shop. Staff are friendly.
Company replied
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought... See more
Company replied
Company details
About hmv (UK) - Ipswich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB, Ipswich, United Kingdom
4.8
Excellent
307 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Ipswich
Hi Roxanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly going their way to help…
Very friendly going their way to help you out to find what you're looking for so it's handy when you can't see it for yourself
July 14, 2024
Reply from hmv (UK) - Ipswich
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hi Mr Mehmet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast and efficient..
July 10, 2024
Reply from hmv (UK) - Ipswich
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Above and beyond.
Helpful and knowledgeable staff. Always a plus. Helped me excellently.
Thank you! 👍👍👍
July 8, 2024
Reply from hmv (UK) - Ipswich
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Ipswich
Hi ANDREW
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service.
Easy ordering at the store in Ipswich by helpful staff. Received email when item was ready for collection. On collection I was served by Rich who was very helpful. Great all round experience.
July 3, 2024
Reply from hmv (UK) - Ipswich
Hi Mr P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order of Cd
Went into shop on Monday to see if they could order a cd for me that I couldn’t find anywhere. This wasn’t a problem & was duly ordered & paid for. E-mail received on the Tuesday that order had been dispatched & a further e-mail on the Thursday to say it was ready for collection. Service from start to finish was exceptional from the helpful staff member in store to the collection. Would definitely recommend to anyone
July 2, 2024
Reply from hmv (UK) - Ipswich
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV has become my go-to online and…
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought my daughter a £250 voucher to help her grow her vinyl record collection.
July 2, 2024
Reply from hmv (UK) - Ipswich
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were really friendly and knew…
The staff were really friendly and knew the products. The record I wanted had already sold out; limited edition Minecraft Vinyl, but they quickly found an alternative, which is even better. It was ordered and I collected from store a few days later. Excellent.
June 24, 2024
Reply from hmv (UK) - Ipswich
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very quick delivery no hassles
June 30, 2024
Reply from hmv (UK) - Ipswich
Hello Keith
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The website was easy to use
The website was easy to use, I was kept informed of what was happening, and the staff in the store were friendly and helpful.
June 29, 2024
Reply from hmv (UK) - Ipswich
Hi Mack
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order collection
Picked up a CD single ordered in Ipswich store.
Excellent, efficient and friendly service from Simon.
Thank you.
June 13, 2024
Reply from hmv (UK) - Ipswich
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
When you order in the store it arrived…
When you order in the store it arrived quick I ordered 2 cds on the Thursday and they were ready to pick up on the Saturday.
June 8, 2024
Reply from hmv (UK) - Ipswich
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Ipswich
Hello Tracey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Ipswich
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hi Gavin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ipswich
Hi Tim
Thank you for leaving a review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Speedy and efficient service
April 9, 2024
Reply from hmv (UK) - Ipswich
Hi Lyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.