Was really good they ordered into store the cd I wanted and were really helpful it arrived very quickly and it was easy to collect from the store when it came in
Company replied
Location
Switch locationUnit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB Ipswich, GB
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Such a great experience we had at the Ipswich HMV, very knowledgeable and friendly staff helped us find all the albums we were looking for, including CDs old horror films from their brilliant selectio... See more
Company replied
Always order my vinyl online. Pick it up from the shop in town. Good quick shipping. Good customer service when picking up vinyl from shop. Staff are friendly.
Company replied
HMV has become my go-to online and physical vinyl record store. Only if I cannot find a record that I want on their site, I'll look elsewhere. FAST shipping and super reasonable prices. I even bought... See more
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Company details
About hmv (UK) - Ipswich
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 20-21, Sailmakers Shopping Centre, Tavern St, IP1 3BB, Ipswich, United Kingdom
4.8
Excellent
307 reviews
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Better ID checks
Shop staff were helpful when ordering our dvd. Email communication was also good. The only downfall was when I went to collect the dvd I was not asked for any proof of ID or confirmation of our purchase, just handed the dvd going by my surname.
March 12, 2025
Reply from hmv (UK) - Ipswich
Hi Ru
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
the politeness of the staff and their…
the politeness of the staff and their willing to render assistance
March 4, 2025
Reply from hmv (UK) - Ipswich
Hi stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very knowledgeable and…
The staff are very knowledgeable and know what they are doing. They are also friendly and helpful.
A good experience overall.
March 4, 2025
Reply from hmv (UK) - Ipswich
Hi Ms
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ipswich
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are always friendly and very…
The staff are always friendly and very helpful
February 16, 2025
Reply from hmv (UK) - Ipswich
Hello Mandy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV Record deck
We went into Ipswich HMV looking for a record deck. Richard went above and beyond in advising us on different specs and helping us decide on what deck was right for us.
February 15, 2025
Reply from hmv (UK) - Ipswich
Hello Dean
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Ipswich
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Ipswich
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff at Ipswich store.
Always cheerful and helpful staff. Both my daughter and I are into Vinyl. We have purchased several in-store and are good prices.
Staff at the store in Ipswich have a very professional manner.
January 14, 2025
Reply from hmv (UK) - Ipswich
Hi Mr.
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Ipswich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Friendly and fast
Very friendly store, good prices and fast delivery for click and collect.
January 25, 2025
Reply from hmv (UK) - Ipswich
Hello Holly
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful Ordering something.& polite.
Staff were very helpful & polite.
January 11, 2025
Reply from hmv (UK) - Ipswich
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Granddaughter was happy.
Granddaughter was happy with order. Would order again.
Thank you 😊
January 12, 2025
Reply from hmv (UK) - Ipswich
Hi Shsron
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The guy who served me was polite…
The guy who served me was polite efficient and helped me find how I could purchase the CD I wanted
January 13, 2025
Reply from hmv (UK) - Ipswich
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ipswich
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
January 13, 2025
Reply from hmv (UK) - Ipswich
Hi MARGARET
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful member of staff at the HMV…
Very helpful member of staff at the HMV store who tracked down an album I wanted and ensured I got it in good time and delivered to my home! My husband was very happy with his surprise gift!!
December 21, 2024
Reply from hmv (UK) - Ipswich
Hello Sharon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cool Harry Potter stuff.
Cool Harry Potter stuff.
Very easy, simple and quick to order in an item out of stock.
Thank you.
December 31, 2024
Reply from hmv (UK) - Ipswich
Hi Frances
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Really helpful staff and accurate…
Really helpful staff and accurate prediction on goods arrival date at store.
Much better than on line
December 23, 2024
Unprompted review
Reply from hmv (UK) - Ipswich
Hi Derek
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Check before you go!
I ordered 2 vinyl to be collected from store in Ipswich.
I collected the items and was assured that both were in the packet.
Stupidly I left and drove 11 miles back home only to realise one was missing.
I returned to the store and was told that the second couldn’t have arrived and was questioned a number of times around my confirmation email which I showed twice.
Eventually the second vinyl was found no where near my other item despite an alphabetical system.
Not overly impressed.
December 22, 2024
Reply from hmv (UK) - Ipswich
Hello,
Thank you for your feedback and apologies for any disappointment.
We will certainly pass your feedback onto the store for their reference.
We pride ourselves on the service we provide and apologise that this has not been a positive experience on this occasion.
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