As usual the service from the staff is friendly and they go out of their way to help you find what you want,also when ordering the service is good
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87-88 High Street, PE30 1BL Kings Lynn, GB
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As usual the service from the staff is friendly and they go out of their way to help you find what you want,also when ordering the service is good
Company replied
HMV Kings Lynn staff member very helpful in finding dvd online and explained options for postage . Whole process straightforward explained clearly and with a smile . DVD arrived very quickly and kept... See more
Company replied
Ordered album for release date of 1st March then told on the 2nd when I tried to collect it that it hadn't arrived.lt finally arrived at the store 5th but can't collect now until 8th so may aswell jus... See more
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Brilliant service, staff in kings Lynn store are friendly and helpful. Record player I brought for my son for Christmas stopped working and HMV staff ordered another replacement to be delivered to our... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

87-88 High Street, PE30 1BL, Kings Lynn, United Kingdom
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As usual the service from the staff is friendly and they go out of their way to help you find what you want,also when ordering the service is good

Reply from hmv (UK) - Kings Lynn
Great service as usual the staff at the Kings Lynn shop are always pleasant and helpful

Reply from hmv (UK) - Kings Lynn
Easy to order on line and pick up at store was free and easy also.

Reply from hmv (UK) - Kings Lynn
They received the package, and I received it from them. No more, no less.

Reply from hmv (UK) - Kings Lynn
The lady who served me at the king's lynn store was very helpful.

Reply from hmv (UK) - Kings Lynn
Good ordering service. Updated regularly. Polite staff and quick service at store collection.

Reply from hmv (UK) - Kings Lynn
Brilliant service, staff in kings Lynn store are friendly and helpful. Record player I brought for my son for Christmas stopped working and HMV staff ordered another replacement to be delivered to our house as they didn’t have one in store, came within 3 days. Thank you HMV

Reply from hmv (UK) - Kings Lynn
There was a slight delay in the dispatch and delivery, but was emailed about the problem. We are thrilled with our purchases.

Reply from hmv (UK) - Kings Lynn
I never have a problem at HMV:my order was completed as efficiently as usual.

Reply from hmv (UK) - Kings Lynn
Great staff as always, nice experience in store! Glad we still have a record store to visit!

Reply from hmv (UK) - Kings Lynn
The customer service was excellent. Wonderful chap and very knowledgeable or willing to search on internet for information. Highly recommend. We went into buy parts for our old system (over 50 years) . Bought a new record deck and speakers and his recommendation was spot on. Sound excellent.

Reply from hmv (UK) - Kings Lynn
I ordered a film and I didn't have to wait long before it arrived in-store. I enjoy going to HMV as it has a good variety and the staff are so friendly and helpful. It's good to keep these stores going.

Reply from hmv (UK) - Kings Lynn
Staff in the store were very helpful and ordered my DVD for me. I received an email confirming my order and staff explained I would receive another when it had been shipped and I would get another when it was ready to collect from the store.

Reply from hmv (UK) - Kings Lynn
I went in store and the customer service was brilliant. A member of staff helped me and explained the preorder process, so lovely. Very happy with my experience and my purchase.

Reply from hmv (UK) - Kings Lynn

Reply from hmv (UK) - Kings Lynn
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