The assistant who I placed the order for the CD for my niece’s birthday with was very helpful and explained the online reservation process. They also let me know that I would need to collect from dow... See more
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Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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Nige , Took time out to See when the cds i had enquired about were to be released. Turns out it was over 2 months ago.But Store hadn't received any of the 2 cds .Promptly Ordered. When receipt machi... See more
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Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
363 reviews
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The assistant who I placed the order…
The assistant who I placed the order for the CD for my niece’s birthday with was very helpful and explained the online reservation process. They also let me know that I would need to collect from downstairs when it had arrived. On collection, the assistant was again helpful and I was able to open the package and leave the cardboard at the store for recycling. I hadn’t realised that the CD would be individually packed.
Both staff were helpful and polite and the system worked easily as I received email updates so after it had been delivered I was able to collect on my next day working in the office. A good, simple and effective service.
June 6, 2026
Reply from hmv (UK) - Leicester
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nige
Nige , Took time out to See when the cds i had enquired about were to be released. Turns out it was over 2 months ago.But Store hadn't received any of the 2 cds .Promptly Ordered. When receipt machine chewed receipt. Nige sort out Lee.Who came and Sorted all out for me .Usual 5 star service. No panic just very Efficient.
June 17, 2026
Unprompted review
Reply from hmv (UK) - Leicester
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly staff and…
Very helpful and friendly staff and very efficient service
June 9, 2026
Reply from hmv (UK) - Leicester
Hi L
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Kenneth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV is about the only place these days…
HMV is about the only place these days where you can browse and speak to someone about what your choices are HMV is an around brilliant store
May 22, 2026
Reply from hmv (UK) - Leicester
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
I received my package in perfect condition but it took awhile to get here as it was with royal mail
March 6, 2026
Reply from hmv (UK) - Leicester
Hi Amia
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent Staff at Leicester HMV
Arrived on the day of release, friendly helpful shop staff (Leicester) and good price...oh and what a brilliant LP - Boys of Dungeon Lane recommended. Thanks everyone.
May 30, 2026
Reply from hmv (UK) - Leicester
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived in time
May 31, 2026
Reply from hmv (UK) - Leicester
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As per usual
As per usual - very happy with the ordering service and condition of the goods
May 27, 2026
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Leicester
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Easy to order, easy to collect from friendly staff in the local Leicester store.
May 9, 2026
Reply from hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant went out of her way to…
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
May 2, 2026
Reply from hmv (UK) - Leicester
Hi Nigel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and the…
The staff were very helpful and the goods arrived in good time.
May 2, 2026
Reply from hmv (UK) - Leicester
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Miss Gaskin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Always keep me informed and deliveries Always show up on time and we'll packaged
April 23, 2026
Reply from hmv (UK) - Leicester
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Ordered a Peter Greenaway film at the till using my gift card. Excellent service and prompt delivery.
April 25, 2026
Reply from hmv (UK) - Leicester
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & contact when my purchase…
Good service & contact when my purchase was ready
April 19, 2026
Reply from hmv (UK) - Leicester
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hello andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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