Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
Company replied
Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... See more
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I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the d... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
349 reviews
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The assistant went out of her way to…
The assistant went out of her way to help find a blu ray dvd in store and to compile a online order which arrived on the monday having ordered the previous friday.
May 2, 2026
Reply from hmv (UK) - Leicester
Hi Nigel
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and the…
The staff were very helpful and the goods arrived in good time.
May 2, 2026
Reply from hmv (UK) - Leicester
Hi Arthur
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Miss Gaskin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Always keep me informed and deliveries Always show up on time and we'll packaged
April 23, 2026
Reply from hmv (UK) - Leicester
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
5 stars good service order my Elvis…
5 stars good service order my Elvis Presley LP epic fantastic thank you very much
April 28, 2026
Reply from hmv (UK) - Leicester
Hi David,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Ordered a Peter Greenaway film at the till using my gift card. Excellent service and prompt delivery.
April 25, 2026
Reply from hmv (UK) - Leicester
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service & contact when my purchase…
Good service & contact when my purchase was ready
April 19, 2026
Reply from hmv (UK) - Leicester
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hello andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Quick and efficient service
April 13, 2026
Reply from hmv (UK) - Leicester
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV D0 good service I will be ordering…
HMV D0 good service I will be ordering my bits from there
April 8, 2026
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I buy alot of queen vinyl and have…
I buy alot of queen vinyl and have never had a problem with anything related to HMV. Amazing shop amazing staff. Amazing when ever you go in the shop
April 1, 2026
Reply from hmv (UK) - Leicester
Hi Mike
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
BTS ARIRANG
I’m really pleased with my experience! My order arrived much quicker than expected, which was a lovely surprise. Everything was smooth from start to finish, and I really appreciate how efficient the delivery was. Thank you for such a great service!
March 28, 2026
Reply from hmv (UK) - Leicester
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv leicester
hmv leicester - we went to get stray kids photo cards and zasia was so lovely, kind and helpful! 10/10 experience it’s so refreshing to be served by such lovely staff !
March 27, 2026
Unprompted review
Reply from hmv (UK) - Leicester
Hello no
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Leicester store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Leicester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I went to purchase BTS
I went to purchase BTS - 'ARIRANG' Rooted in Music (HMV Exclusive) album.
I specifically asked the staff if I was purchasing the HMV Exclusive version and she replied "yes"
I come home and open the album to see that it wasn't the HMV Exclusive and I now have a duplicate album.
A non satisfactory experience.
March 23, 2026
Reply from hmv (UK) - Leicester
Hi Chandra
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Leicester
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant Service
Brilliant - I Order Online For My Richard Marx Greatest Hits Album For Mine And Future Wife Wedding Cheryl - Within 3 Days, Our CD Was Ready To Collect And The Lady Member Of Staff On Duty, Was Really Helpful And Professional.
March 25, 2026
Reply from hmv (UK) - Leicester
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Donna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Staff are so Helpful Knowledgeable
The Staff are so Helpful Knowledgeable. Polite , they go out of their way to help.If A dvd /cd is in stock , but I couldn't find .They will always look and find them and bring them to me.Particularly Helpful are Rich, Lee, Sal, Nigel.Pav , Catt and Jacia ( not sure if ive spelt her name correctly) Sarah has been very Helpful also.Cant fault the staff at all.Well done all of You!
March 14, 2026
Reply from hmv (UK) - Leicester
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth Online CD Order
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as described, factory shrink wrapped and in excellent working condition. Thanks! :-)
March 12, 2026
Reply from hmv (UK) - Leicester
Hi Darren,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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