Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... See more
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Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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See what reviewers are saying
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
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Quick delivery to the store of very limited 4k - I work in the city centre so it's much more convenient for me to collect it from the store. The staff member who placed the order was very helpful. Ver... See more
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
372 reviews
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Very helpful members of staff
Very helpful members of staff, couldn't get what i wanted as it was out of stock but very helpful assistant ordered it in for me and I collected it 3 days later.
February 26, 2025
Reply from hmv (UK) - Leicester
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leicester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service as always
Great service as always! Always friendly support and helped my dad in store who isn't so techsavy to know where to look for me to make the order. Keep up the great work guys, look forward to my next visit!
February 26, 2025
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
This boxset was very easy to order at…
This boxset was very easy to order at the shop. Assistant was very helpful and pleasant. I continue to like buying records at good record stores - and HMV Leicester is such a place. Nice atmosphere, great staff. Long may it continue.
February 26, 2025
Reply from hmv (UK) - Leicester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a CD online to be delivered…
I ordered a CD online to be delivered to the Leicester store.Communications were good and kept me up to date.When I went to collect my parcel the staff were very helpful.Thank you for the great service.
January 17, 2025
Reply from hmv (UK) - Leicester
Hi Lynne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I went into store looking for help and knowledge, I found it.
I went into store looking for a film I had been searching for, for alone time but unable to find and with very few staff in other stores knowing the film 'A perfect world '. At hmv the assistant was helpful and knowledgeable and the film was delivered to my house within 3 days. Great movie.
January 14, 2025
Reply from hmv (UK) - Leicester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff and a great range- flexible ordering a plus!
The staff member in store was helpful and knowledgable, and took the time to help me find what I was looking for when I couldn’t see what I was looking for on the shelf! The options for both what was available and how they could be ordered were explained thoroughly and all ran especially smoothly. The flexibility with ordering to store and to home was a brilliant plus. Delivery was even faster than expected!
January 7, 2025
Reply from hmv (UK) - Leicester
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Efficient service with a friendly smile!
January 4, 2025
Reply from hmv (UK) - Leicester
Hi A
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, polite and very helpful and swapped faulty vynal with ease.
December 16, 2024
Reply from hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was able to find the two CDs I wanted…
I was able to find the two CDs I wanted on the HMV W/site and order them quickly and easily.
I had update emails telling me they had been despatched and they arrived as planned.
Thank you.
December 26, 2024
Reply from hmv (UK) - Leicester
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Awesome!
The items were as described and arrived at my local store (Leicester) within a couple of days!
The staff at Leicester were very pleasant, friendly and helpful when I went to collect.
Awesome!
December 22, 2024
Reply from hmv (UK) - Leicester
Hi Phil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful attentive staff making…
Very helpful attentive staff making sure that I was satisfied with my order.
December 21, 2024
Reply from hmv (UK) - Leicester
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cheaper than Amazon
Only purchased a paperback but it was £5 cheaper than Amazon. Some good deals to be had on vynyls too. Staff were very friendly & efficient.
December 14, 2024
Reply from hmv (UK) - Leicester
Hello SB
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Leicester
Hi Rowena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Calvin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
Helpful staff who ordered dvd online. It came quickly and I was able to pick it up in store after a couple of days
December 2, 2024
Reply from hmv (UK) - Leicester
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff gorgeous exactly what I wanted he ordered it we picked it up 2 days later. Would definitely recommend was the Leicester store.
December 10, 2024
Reply from hmv (UK) - Leicester
Hi Kim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are informative and they…
The staff are informative and they advise you well, always polite and happy to help you with a smile 😁
December 2, 2024
Reply from hmv (UK) - Leicester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly Intelligent Service
Free collection.
But moreso the friendly staff member in the DVD basement. Friendly and intelligent conversation. He's a Credit to HMV
December 3, 2024
Reply from hmv (UK) - Leicester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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