I prefer to order what I can from HMV rather than using the likes of Amazon. Never had any issues with ordering to collect from the Liverpool store and the staff are always extremely helpful.
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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See what reviewers are saying
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
The cd I wanted had been sold out. But I was able to purchase it via order and free delivery to the store, upon my request. I was emailed regulary with confirmation of purchase, dispatch, and the dat... See more
Company replied
HMV Liverpool staff were fab for Perrie signing but the security company needs changing or educating. There was myself and a few others who hold access cards and needed the access line. One female se... See more
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Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
670 reviews
Asks customers to review
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Service and communication excellent…
Service and communication excellent throughout the order and store pick up process, it was faultless and would very much recommend.
June 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from hmv (UK) - Liverpool
Hi Lellyo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello derek
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great for ordering products to collect from store and helpful staff
I prefer to order what I can from HMV rather than using the likes of Amazon. Never had any issues with ordering to collect from the Liverpool store and the staff are always extremely helpful.
April 5, 2026
Reply from hmv (UK) - Liverpool
Hi Shelly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I have always wanted one and Patriot was here.
Patriot was here and I always wanted one and I was pleased to get it....
June 11, 2026
Reply from hmv (UK) - Liverpool
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reliable service.
The cd I wanted had been sold out. But I was able to purchase it via order and free delivery to the store, upon my request. I was emailed regulary with confirmation of purchase, dispatch, and the date cd had arrived in the store for my collection. Easy. Trustworthy. Helpful.
June 10, 2026
Reply from hmv (UK) - Liverpool
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great helpful staff very friendly
June 1, 2026
Reply from hmv (UK) - Liverpool
Hi CHARLIE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service very helpful assistance…
Great service very helpful assistance in ordering
June 1, 2026
Reply from hmv (UK) - Liverpool
Hi Frances
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff very efficient polite…
Friendly staff very efficient polite excellent service
May 25, 2026
Reply from hmv (UK) - Liverpool
Hi Kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent all around, thank you!
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my name). The service received, follow up, security and HMV visit by Michael Ball OBE was excellent, I cannot fault the whole experience, well done HMV team! :) x
May 26, 2026
Reply from hmv (UK) - Liverpool
Hi Geoff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
easy to collect
easy to collect, nice staff and advised me on when I was coming to get my CD signed
May 25, 2026
Reply from hmv (UK) - Liverpool
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just wanted a cd and there aren't many…
Just wanted a cd and there aren't many places that sell these anymore. So googled it and hmv came up and I thought that's an established name to trust so bought it. Would definitely buy bus them again.
May 27, 2026
Reply from hmv (UK) - Liverpool
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were incredibly
The staff were incredibly, polite, friendly and helpful. The whole experience including booking and picking up tickets and CDs ran very smoothly. Thank you
May 25, 2026
Reply from hmv (UK) - Liverpool
Hi Marie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was very happy with the service…
I was very happy with the service provided when I made my order
May 23, 2026
Reply from hmv (UK) - Liverpool
Hi Nicholas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is my favourite store for music &…
HMV is my favourite store for music & films in any and every format.
5 stars plus.
May 22, 2026
Reply from hmv (UK) - Liverpool
Hi Tracey-Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
It’s always great and easy to shop at…
It’s always great and easy to shop at HMV,with no problems at all !
May 18, 2026
Reply from hmv (UK) - Liverpool
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, order had to be posted. One of items was delayed but arrived in time stated. But knew I would be able to goto store if I had issues. All in all great service.
May 20, 2026
Reply from hmv (UK) - Liverpool
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Girl who served me could have not…
The Girl who served me could have not been bearer she was a credit to your team.
May 17, 2026
Reply from hmv (UK) - Liverpool
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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