Needed an out of stock DVD so ordered at the counter, no probs, staff were very helpfull and my order was ready for colletion a few days later, easy peasy
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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See what reviewers are saying
HMV Liverpool staff were fab for Perrie signing but the security company needs changing or educating. There was myself and a few others who hold access cards and needed the access line. One female se... See more
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Fab! My daughter wanted a bag that could only be bought from the store but in-store they only had one bag that had slight damage to it, the guy at the cash desk was really friendly & helpful and foun... See more
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Would recommend their click and collect service! I was well notified from the time of purchase to collection at the store and the staff couldn't have been friendlier. It didn't take long for the item... See more
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Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
648 reviews
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Staff was great and helpful when…
Staff was great and helpful when finding the vinyl I needed
May 1, 2026
Reply from hmv (UK) - Liverpool
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click & Collect, nice and easy.
Ordered click and collect, whole process was really smooth and easy. Had a quick look at the vinyl on offer and there's plenty to choose from. Will be back soon for another look.
April 19, 2026
Reply from hmv (UK) - Liverpool
Hi Owen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always easy ordering and great…
Always easy ordering and great communication from yourselves ref delivery and collection!!
April 28, 2026
Reply from hmv (UK) - Liverpool
Hi Leah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi geoff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were really polite
Staff were really polite, very helpful in sorting out some information for me, I always look forward to visiting HMV store.
April 24, 2026
Reply from hmv (UK) - Liverpool
Hi Robert
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Excellent
Excellent, speedy service with my orders, constant communication with me as to my order status.
Bravo 👏
April 24, 2026
Reply from hmv (UK) - Liverpool
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello Aaron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy peasy…
Needed an out of stock DVD so ordered at the counter, no probs, staff were very helpfull and my order was ready for colletion a few days later, easy peasy
April 6, 2026
Reply from hmv (UK) - Liverpool
Hi Mr Edwards
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Messaged just prior and on release date…
Messaged just prior and on release date for pick up, member of staff was friendly and efficient.
April 21, 2026
Ordered a BluRay Disc of a classic…
Ordered a BluRay Disc of a classic western The Wild Bunch 1969. Good staff found it on their system and arrived at the store for collection
April 16, 2026
Reply from hmv (UK) - Liverpool
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and quick service
April 14, 2026
Reply from hmv (UK) - Liverpool
Hi Peter,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy Customer
Informative emails, friendly staff, item packaged well and with no dents or damage (click and collect boxset)
April 13, 2026
Reply from hmv (UK) - Liverpool
Hi Lachlan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Melanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always a warm welcome from all the…
Always a warm welcome from all the staff in store who are always more then helpful and every credit to both the online service and the store and staff throughout.
April 14, 2026
Reply from hmv (UK) - Liverpool
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello customerbarry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Physical media rules!
I love browsing and collecting physical media and always nice to visit and see the place busy and staff are always friendly.
April 8, 2026
Reply from hmv (UK) - Liverpool
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Liverpool
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Would recommend their click and collect!
Would recommend their click and collect service! I was well notified from the time of purchase to collection at the store and the staff couldn't have been friendlier. It didn't take long for the item to become available in store either which was a bonus.
April 1, 2026
Reply from hmv (UK) - Liverpool
Hello Rebecca
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hi divvie23
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No hassle.
No hassle.
Was ordering BTS Arirang album which sells out quickly and is hard to get.
was simple and easy to order.
Came as soon as was released no delay.
will definitely order from HMV again.
Was a good assortment of BTS in shop an other Kpop groups.
March 26, 2026
Reply from hmv (UK) - Liverpool
Hi sara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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