The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
684 reviews
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Reply from hmv (UK) - Liverpool
Hello Aaron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy peasy…
Needed an out of stock DVD so ordered at the counter, no probs, staff were very helpfull and my order was ready for colletion a few days later, easy peasy
April 6, 2026
Reply from hmv (UK) - Liverpool
Hi Mr Edwards
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Messaged just prior and on release date…
Messaged just prior and on release date for pick up, member of staff was friendly and efficient.
April 21, 2026
Ordered a BluRay Disc of a classic…
Ordered a BluRay Disc of a classic western The Wild Bunch 1969. Good staff found it on their system and arrived at the store for collection
April 16, 2026
Reply from hmv (UK) - Liverpool
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and quick service
April 14, 2026
Reply from hmv (UK) - Liverpool
Hi Peter,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy Customer
Informative emails, friendly staff, item packaged well and with no dents or damage (click and collect boxset)
April 13, 2026
Reply from hmv (UK) - Liverpool
Hi Lachlan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Melanie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always a warm welcome from all the…
Always a warm welcome from all the staff in store who are always more then helpful and every credit to both the online service and the store and staff throughout.
April 14, 2026
Reply from hmv (UK) - Liverpool
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello customerbarry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Physical media rules!
I love browsing and collecting physical media and always nice to visit and see the place busy and staff are always friendly.
April 8, 2026
Reply from hmv (UK) - Liverpool
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Liverpool
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Would recommend their click and collect!
Would recommend their click and collect service! I was well notified from the time of purchase to collection at the store and the staff couldn't have been friendlier. It didn't take long for the item to become available in store either which was a bonus.
April 1, 2026
Reply from hmv (UK) - Liverpool
Hello Rebecca
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hi divvie23
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No hassle.
No hassle.
Was ordering BTS Arirang album which sells out quickly and is hard to get.
was simple and easy to order.
Came as soon as was released no delay.
will definitely order from HMV again.
Was a good assortment of BTS in shop an other Kpop groups.
March 26, 2026
Reply from hmv (UK) - Liverpool
Hi sara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Crimson Desert PS5
Item arrived on time in perfect condition! I always order my games from HMV
March 24, 2026
Reply from hmv (UK) - Liverpool
Hi Louise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everyone at HMV are incredibly friendly.
March 23, 2026
Reply from hmv (UK) - Liverpool
Hello Captain
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I have been waiting for nearly two…
I have been waiting for nearly two weeks for my order which I was told was dispatched a week ago on Friday for a limited edition of Dr who
March 18, 2026
Reply from hmv (UK) - Liverpool
Hi Sean
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then have a look and get back to you as soon as possible.
Ordered online
Ordered online
Kept upto date on how my order was getting along
Staff in the store were very friendly when I collected my parcel
All round excellent service
March 21, 2026
Reply from hmv (UK) - Liverpool
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always with a great selection of titles
Always with a great selection of titles. Never disappointed when searching for a particular title.
March 20, 2026
Reply from hmv (UK) - Liverpool
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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