The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
684 reviews
Asks customers to review
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I was happy with purchases
I was happy with purchases
I was dissapointed that I had a all 4 one gift card that I couldn't use if I could have would have purchased more than what I did
February 11, 2026
Reply from hmv (UK) - Liverpool
Hi Michaela
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Experience was great
Experience was great. Preordered an album for the first time, was abit nervous lol but was really pleased with how fast I got it and the lady at the till was really nice.
February 11, 2026
Reply from hmv (UK) - Liverpool
Hi Alicia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service you ordered a dvd in a…
Good service you ordered a dvd in a couple of days staff very knowledgeable efficient and polite
February 10, 2026
Reply from hmv (UK) - Liverpool
Hi Angela,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Peter
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience!
Fab! My daughter wanted a bag that could only be bought from the store but in-store they only had one bag that had slight damage to it, the guy at the cash desk was really friendly & helpful and found the bag in stock straight away and sorted it so we got it delivered rather than us needing to track back into Liverpool.
The bag came really well packed, is a quality item and came super fast!
September 8, 2025
Reply from hmv (UK) - Liverpool
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello Darren
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went on line checked cds ordered and…
Went on line checked cds ordered and there thay were very fast .
January 22, 2026
Reply from hmv (UK) - Liverpool
Hello Michael,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order and a great price will…
Easy to order and a great price will use hmv again.
January 21, 2026
Reply from hmv (UK) - Liverpool
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant record player delivery ok
January 18, 2026
Reply from hmv (UK) - Liverpool
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I received two deliveries for some DVD’s and a CD, they arrived ok and were packed very well keeping the items in perfect condition
I received two deliveries for son
January 18, 2026
Reply from hmv (UK) - Liverpool
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Andrew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love my new vinyl purchases
Love my new vinyl purchases. 2 albums arrived damaged, exchange process was quick and simple and the replacement albums were reserved for me at Liverpool HMV store. The staff in store were excellent and the process in store was every bit as quick.
January 12, 2026
Reply from hmv (UK) - Liverpool
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from start to finish.
December 24, 2025
Reply from hmv (UK) - Liverpool
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect service even at short notice just before Christmas
Brilliant service even though I only ordered right before Christmas the service I received was outstanding
January 10, 2026
Reply from hmv (UK) - Liverpool
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello Carla,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a dvd from the store in…
I ordered a dvd from the store in liverpool and from start to finish , it was very efficient.
January 5, 2026
Reply from hmv (UK) - Liverpool
Hi Raphael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent staff
Excellent staff. First time Ihad ordered in store. Staff friendly helpful and reassuring. I was worried it wouldn't arrive in time. But it did
December 17, 2025
Reply from hmv (UK) - Liverpool
Hi Maureen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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