Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
Company replied
Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
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Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other... See more
Company replied
The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
Company replied
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
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Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
185 reviews
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Ordered online click and collect …
Ordered online click and collect thought I could collect straight away as the weekend was coming up but had to wait a few days making it awkward due to work. But all in all good service.
January 23, 2026
Reply from hmv (UK) - Maidstone
Hello Derie
Thanks for taking the time to leave us a 4 star review.
We hope to earn that last star from you soon.
I love HMV great to see it busy again
I love HMV great to see it busy again, I think it's doing well, vinyl making a come back, helps and I am loving the vibes of people into their music again, I will support it as much as I can.
January 16, 2026
Reply from hmv (UK) - Maidstone
Hi Linda,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant
Found it easy to order in store, got it delivered to shop and was easy to pick up.
January 15, 2026
Reply from hmv (UK) - Maidstone
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are really helpful.
I go to HMV alot that staff are always
Very helpful and also I love looking at all the music that's available.
January 11, 2026
Reply from hmv (UK) - Maidstone
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
There was a delay with my order but I was kept informed all the time
January 7, 2026
Reply from hmv (UK) - Maidstone
Hi Suzy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were amazing and the store…
The staff were amazing and the store was stocked with many records
January 9, 2026
Reply from hmv (UK) - Maidstone
Hi Martin,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The availability of the range of…
The availability of the range of products on sale through HMV.
The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a delivery to be sent to home address.
I the event of any problem with an item HMV have rectified it quickly and without any issues.
January 4, 2026
Reply from hmv (UK) - Maidstone
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and pick up
December 20, 2025
Reply from hmv (UK) - Maidstone
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Had email to say order had been placed…
Had email to say order had been placed and then dispatched but then nothing for a week l had to go into store in fremlin walk Maidstone to find out what was going on it was there but nobody had let me know
December 11, 2025
Reply from hmv (UK) - Maidstone
Hi Darryl
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great selection available
Easy ordering process although the website is a bit slow in updating the basket.
Great selection of vinyl and cd’s
December 9, 2025
Reply from hmv (UK) - Maidstone
Hi Mr
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Maidstone
Hi Gail
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Debra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering was easy and deliverey to shop…
Ordering was easy and deliverey to shop was prompt
December 1, 2025
Reply from hmv (UK) - Maidstone
Hello Mervyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The team are helpful and friendly.
November 22, 2025
Reply from hmv (UK) - Maidstone
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Rosalyne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Give it a go!!!
Interaction in store with Evie. Very knowledgeable, and friendly.
Ordered the album quickly and easily. Arrived as predicted.
November 12, 2025
Reply from hmv (UK) - Maidstone
Hello Mike
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Maidstone store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
I found my visit to be very helpful …
I found my visit to be very helpful the lady was very efficient and her customer service skills was outstanding my purchase also arrived within days leaving me extremely satisfied.
November 21, 2025
Reply from hmv (UK) - Maidstone
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I've always got my movies from hmv.
I've always got my movies from hmv.
If I go in store I'm there for ages,
Staff are superb and know their stuff
Already looking for my next order.
November 20, 2025
Reply from hmv (UK) - Maidstone
Hi there!
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy ordering and fast delivery
October 28, 2025
Reply from hmv (UK) - Maidstone
Hi Kay,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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