Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
Company replied
Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
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See what reviewers are saying
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other... See more
Company replied
The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
Company replied
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
Company replied
Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
185 reviews
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In store pre-order flawlessly done
In store pre-order went through very easily, with all options explained, and e-mails updated arrival for my pick-up
December 5, 2024
Reply from hmv (UK) - Maidstone
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Maidstone
Thanks for the kind words and 5 stars Steven!
Good delivery and they actually waited…
Good delivery and they actually waited for me to open my front door
December 9, 2024
Reply from hmv (UK) - Maidstone
Hi Barbara
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Great experience
Went to shop asked assistant for help the lady went out of her way explained everything we wanted great time taking great shopping experience thankyou.
November 9, 2024
Reply from hmv (UK) - Maidstone
Hi Mr Keefe,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Maidstone
Hi Roland
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy Customer
From ordering the gift to delivery, always kept fully informed.
Efficient as always.
November 7, 2024
Reply from hmv (UK) - Maidstone
Hi Honda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering and collection was easy
November 5, 2024
Reply from hmv (UK) - Maidstone
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly helpful staff
Friendly helpful staff, advised of layout of genres of music in relation to my shopping list ! If unable to locate staff ,checked shelf and stock /or order if available .
November 2, 2024
Reply from hmv (UK) - Maidstone
Hi Theresa,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent shop ,my local store in…
Excellent shop ,my local store in bromley is good but this is the best ,im.in maidstone quite often and cant resist this store ,great staff too
October 24, 2024
Unprompted review
Reply from hmv (UK) - Maidstone
Hi Peter,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
Very polite and helpful staff, reassuring with my exchange and ordered item they didn’t have in store for me to collect prior to today. Collection was easy and they asked for proof of identity which is good as I knew my item and future items ordered are in safe hands. Very good customer service. Maidstone have a great store with lovely staff. Please keep up the good work.
October 11, 2024
Reply from hmv (UK) - Maidstone
Hi Kayleigh
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Beetle juice bob
Went really well I also emailed them about a small issue the company employees got back to me right away super happy
October 5, 2024
Reply from hmv (UK) - Maidstone
Hi Hunter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice man that was super helpful and…
Nice man that was super helpful and ordered me the DVD that I came in for, so all good .
October 5, 2024
Reply from hmv (UK) - Maidstone
Hi Belinda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick delivery to store and efficient…
Quick delivery to store and efficient communication
September 28, 2024
Reply from hmv (UK) - Maidstone
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
This is my favourite store in town by…
This is my favourite store in town by far every single staff member is extremely helpful and very friendly if I could give 10 stars I would
September 23, 2024
Reply from hmv (UK) - Maidstone
Hi Connor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi P.kelsey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Aaron
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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