Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
Company replied
Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
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See what reviewers are saying
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other... See more
Company replied
The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
Company replied
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
Company replied
Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
185 reviews
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Staff were helpful,friendly and went…
Staff were helpful,friendly and went out of there way to help me find what I was looking for.
June 26, 2024
Reply from hmv (UK) - Maidstone
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Maidstone
Hello Brain
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
package came quickly and mostly intact…
package came quickly and mostly intact apart from some pretty large cracks up the spine of the cd fortunately the actual disk was not damaged.
June 11, 2024
Reply from hmv (UK) - Maidstone
Hi Adam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
I enquired about a vinyl that wasn't in…
I enquired about a vinyl that wasn't in store, they were very helpful looking it up and letting me know I could order it and have it delivered to my home. I have had to ask a few times about different things when I have visited and they are always so helpful
May 24, 2024
Reply from hmv (UK) - Maidstone
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly, efficient service
I had preordered a dvd and decided to collect in store, I was kept in the loop about the order such as release date and when it had been dispatched. When I went to collect my order the member of staff that served me was polite, friendly, and efficient and had no issues at all with my order.
May 28, 2024
Reply from hmv (UK) - Maidstone
Hi Liam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Ben
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Your sales assistant was very friendly…
Your sales assistant was very friendly and helpful in finding the album for me
May 21, 2024
Reply from hmv (UK) - Maidstone
Hi Frances
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Person in the shop who served me was…very helpful
Person in the shop who served me was very helpful & very polite
May 9, 2024
Reply from hmv (UK) - Maidstone
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Maidstone
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
lana del rey isnt ass
hi i really love hmv but why is lana del reys two albums you sell lust for life and honeymoon placed next to taylour swift and harry styles she is a very good artist and not tryna hate but harry styles is poo and taylor swift is ass, im sorry for any convenience but if its not to much trouble please re-do your layout. have a good day - a very unstatified comfustormer
May 4, 2024
Unprompted review
Reply from hmv (UK) - Maidstone
Hi Libby,
Thanks for leaving us a review
We greatly appreciate you taking the time to let us know your suggestions.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Reply from hmv (UK) - Maidstone
Hi Timothy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
swift efficient service obtaing order
ordered dvd not in stock. service was swift and efficient soon able to collect required item
April 24, 2024
Reply from hmv (UK) - Maidstone
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Maidstone
Hi Jacky
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service delivered in 3 days
Great service delivered in 3 days
I always shop with HMV for cd's and DV D's...cant fault them
April 22, 2024
Reply from hmv (UK) - Maidstone
Hi Devina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problem!
Collected from the maidstone store.. was quite busy inside, but tills were not... friendly staff, no issues either collecting.
April 10, 2024
Reply from hmv (UK) - Maidstone
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
No email sent
Oh it only told me it was dispatched and never told me it was delivered but thank you
March 4, 2024
Reply from hmv (UK) - Maidstone
Hi Zainab
Thanks for taking the time to leave us a 3 star review! Most Click & Collect orders are delivered within 3-5 working days and we can see yours was delivered within 2 working days.
We hope to earn those last stars from you soon ;-)
Listening to my request and giving the…
Listening to my request and giving the correct information
March 7, 2024
Reply from hmv (UK) - Maidstone
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Recommend.
Very helpful and friendly assistance. Ordered 2 items instore and both were available for collection the next day. Excellent customer service. Long may HMV remain a presence on the High Street.
February 22, 2024
Reply from hmv (UK) - Maidstone
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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