Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
Company replied
Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Picked up my parcel instore, I stood in the parcel collecting area of which there was no member of staff manning. There were however a couple of staff standing up a bit further chatting to each other... See more
Company replied
The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
Company replied
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
Company replied
Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer.
I got what I wanted. Only available in one format so the price was high, not the fault of HMV, more the record company and artist.
Staff did their job competently, gave me the information required, hey presto, job done. Happy customer.
February 21, 2024
Reply from hmv (UK) - Maidstone
Hello Alien
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Maidstone
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Maidstone
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The gentleman that served me was very…
The gentleman that served me was very helpful he took time to help me by ordering my product & getting it sent to me. Thankyou HMV.
January 20, 2024
Reply from hmv (UK) - Maidstone
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
1975 CD
The young man in HMV Maidstone was very helpful and ordered 1975 CD for me which has arrived in good condition which I am very pleased
I place the order in the shop on the 14th December and received it of the 19th December 2024 which l think was very good
January 23, 2024
Reply from hmv (UK) - Maidstone
Hi Carole
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I had very helpful service in store and…
I had very helpful service in store and was advised on the best way to get the item I wanted which was not available at that time.
January 14, 2024
Reply from hmv (UK) - Maidstone
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just love the store
Just love the store, great to physically see and look through great merchandise! Also a fan of your online store for the stuff I can't get in store.
January 11, 2024
Reply from hmv (UK) - Maidstone
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Maidstone
Hi,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nightmare before Christmas glass
Online order was straightforward, tracking information was good and click and collect was also easy and I was served by friendly, polite staff.
I’m very pleased with the ‘nightmare before Christmas’ glass, it’s very good quality and good value.
December 16, 2023
Reply from hmv (UK) - Maidstone
Hi ElliMay
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service.
December 16, 2023
Reply from hmv (UK) - Maidstone
Hi Dermot
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Normally by in shop when in Maidstone…
Normally by in shop when in Maidstone but ordered on line this time as needed item now
When in shop staff very helpful and polite
December 13, 2023
Reply from hmv (UK) - Maidstone
Hi Miss Wood,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were helpful and order came…
Staff were helpful and order came quickly and was correct
December 13, 2023
Reply from hmv (UK) - Maidstone
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Collection of Order
Collection of ordered DVD easy and extremely helpful salesperson who assisted with other purchases
December 6, 2023
Reply from hmv (UK) - Maidstone
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Was not informed when order was ready…
Was not informed when order was ready to collect waited a week.
December 5, 2023
Reply from hmv (UK) - Maidstone
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
Efficiency
November 29, 2023
Reply from hmv (UK) - Maidstone
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent shopping experience
Lovely staff who were very helpful. HMV staff have always been the best!
November 22, 2023
Reply from hmv (UK) - Maidstone
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
delivery was on time well packaged
November 16, 2023
Reply from hmv (UK) - Maidstone
Hi Frederick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The products I ordered
The products I ordered were delivered immaculate and I hope my mum likes them!! Thank you!
November 15, 2023
Reply from hmv (UK) - Maidstone
Hello Danielle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Record arrived quickly
Record arrived quickly. Assistant in store was friendly and helpful.
November 9, 2023
Reply from hmv (UK) - Maidstone
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was delivered on time very good
November 1, 2023
Reply from hmv (UK) - Maidstone
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.