I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... See more
Location
Switch locationUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
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See what reviewers are saying
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
Company replied
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... See more
Company replied
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... See more
Company replied
Company details
About hmv (UK) - Manchester Arndale
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, United Kingdom
4.7
Excellent
547 reviews
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Reply from hmv (UK) - Manchester Arndale
Hi Catriaen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi Stephen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our hmv Manchester Arndale store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Out standing customer service
I was a the Mel c album signing on Sunday 3rd of may The staff at hmv were amazing because I struggle to stand for long periods of time when I asked a staff member would it be possible for me to be able to sit down they were more than happy to help me out
May 3, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Alex,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Manchester Arndale
Hi Malcolm,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi Eliza,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff so incredibly helpful
I went to an album signing in store at Manchester Arndale centre. Staff were amazing at helping me get upstairs with my disabled daughter using their lift and generally directing me where to go. They were also incredibly friendly. Top marks all round.
May 3, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great time in store for a melanie c…
great time in store for a melanie c signing event, all staff and security were pleasant and helpful
May 3, 2026
Reply from hmv (UK) - Manchester Arndale
Hi chloe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre ordered Melanie c album for meet…
Pre ordered Melanie c album for meet and greet signing to be refused entry to the meet and greet when we arrived to collect, no empathy or understanding of my 7 year old and myself dissapointment, utterly rude staff and manager( and he had terrible fag breath) at Manchester arndale
May 4, 2026
Reply from hmv (UK) - Manchester Arndale
Hello Kelly
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Amazing record
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish next day delivery. Highly recommended if you’re looking for a vinyl and if you’re looking for a record Play3r as well.
May 4, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Bryan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Manchester Arndale
Hello,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Manchester Arndale
Hi Georgia,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Manchester Arndale
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Jessie Ware album signing
Had a great time at the Jessie Ware album signing in Manchester the event was well organised and all the staff involved were so helpful
April 23, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Kevin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing service and great staff
Had a great experience with the signing I had for Jessie Ware
April 23, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
The chap did a great job of ordering my cd for me. He was really nice and polite. The communication with HMV was excellent telling me when the cd was sent and when to pick up. Will do business again with HMV.
April 19, 2026
Reply from hmv (UK) - Manchester Arndale
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Tried to cancel my order
Tried to cancel my order. Advised it couldn’t be done as the item was in stock. Item is currently waiting to be collected in store so I’m having to leave it 14days, not collect it and hope the store will send it back to get me a refund. Bit of a long-winded way of doing things.
April 18, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Kevin. We are sorry that we could not cancel your order in time. To speed up the process, we have asked the store to return the order as soon as possible and we'll contact you in the next 5 to 7 working days with your refund update. Thanks for your patience and I do hope that this helps. Please contact us via our Help Centre, should you require any further assistance.
The order service is good
April 14, 2026
Reply from hmv (UK) - Manchester Arndale
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Manchester ordered my vinyl and delivered it free
HMV Manchester didn't have the vinyl that I wanted, but they were able to order it and get it delivered to my home for free. That can't be bad.
Added to this, the guy who helped me was a really nice bloke.
Cheers.
April 19, 2026
Reply from hmv (UK) - Manchester Arndale
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
easy collection
Very easy collection for my CD for the Alfie Boe signing. I had a lovely experience at the signing.
April 12, 2026
Reply from hmv (UK) - Manchester Arndale
Hello Donna
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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