Myles served me with my order of a blue ray dvd, and I also bought some fantastic JBL HEADPHONES BLUETOOTH. Myles was very helpful & efficient and explained things to me because I suffer from anxiety... See more
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Location
Switch locationUnit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
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See what reviewers are saying
Fabulous customer service. We were looking for a couple of DVDs and a member of staff overheard our conversation and asked what we wanted. He then ordered both items for us and arranged for them to be... See more
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Was able to secure my pre order at a good price and got free delivery to my local store. Well packaged for transit.
Company replied
This was an order of American Pie. It was delivered later than expected but I believe that it was an issue with the supplier and not HMV. HMV staff were friendly and helpful as always. Sidebar - it's... See more
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Company details
About hmv (UK) - Mansfield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, United Kingdom
4.8
Excellent
176 reviews
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HMV always have the goods that I want…
HMV always have the goods that I want to buy at a reasonable price. Ordering is easy and delivery is fairly quick. I would rather buy from a trustworthy source and HMV gives me that confidence.
February 3, 2026
Reply from hmv (UK) - Mansfield
Hi Elizabeth,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hello Katie
Thank you for taking the time to leave us a review. We are sorry to hear you were not kept informed, apologies for any inconvenience caused. We can see your order has now been delivered, thanks for your patience.
Have a great day!
Reply from hmv (UK) - Mansfield
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great communication regarding the…
Great communication regarding the progress of my order and really friendly,interested staff in store.
January 25, 2026
Reply from hmv (UK) - Mansfield
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order at shop spent a voucher…
Easy to order at shop spent a voucher that I used against purchase then delivered to shop as easy to collect as I’m in Mansfield every week
January 25, 2026
Reply from hmv (UK) - Mansfield
Hi Nancy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hi Jamie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Given that it was near to Christmas time, my order took a little longer to come through. However, when I picked it up from the store, I was dealt with in a very friendly manner and also very speedily.
January 4, 2026
Reply from hmv (UK) - Mansfield
Hi Barbara,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Took over 2 wks for my item to arrive…
Took over 2 wks for my item to arrive at the wrong store. After I had to keep e-mailing customer services. Then told I had ordered it go to that store,even though I had ordered the item in the store where I wanted it to go to and the store assistant did the order. On the receipt it did say it would come to that store. But customer services tried saying it said the other store. Not on my receipt it didn't. Have no problems with my local store,the staff are brilliant. It's the ordering service, delivery are rubbish. Trying to cover up their mistakes.
January 1, 2026
Reply from hmv (UK) - Mansfield
Hi Julie,
Thank you for your feedback and we are very sorry to hear of the error with your order.
We can confirm that the item has now been requested for return and we will issue you with a full refund as soon as this arrives back with us.
We certainly appreciate your comments and we do hope we can improve the service we provide in future.
Reply from hmv (UK) - Mansfield
Hi Jenny
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick response available in the…
The DVD boxset was not available in the HMV shop. DVDs were delivered to my local sore the next working day (I had been told likely to be 3 working days).
Got a text to advise me they were available from the HMV store
Pleasantly surprised
December 5, 2025
Reply from hmv (UK) - Mansfield
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My Great experience at HMV
I enjoy going to HMV in person as I've been to the shop for three times a week to buy more CDs based on my favourite rap artist of my top 3 as I go back and started to collect CDs.
However, I wouldn't recommend order it from there official website as there are delivery delays going on as we are on winter term but if you want to cancel your dispatching order, they can offer you a refund and they will bring back your money.
Overall I enjoy the shop, if you are one of the people who likes to give yourself a break from internet, HMV is for you. 👌
My pros of the shop is the staff's are very friendly, great customer service & a lovely environment.
My only one Con is because the environment is big, it can be overwhelming and difficult to find what you want to buy.
September 9, 2025
Reply from hmv (UK) - Mansfield
Hi Stefan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Staff always really friendly
Staff always really friendly, nothing to much trouble click and collect always on time never had a issue
December 5, 2025
Reply from hmv (UK) - Mansfield
Hi Julie
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Mansfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service from order to delivery.
Great service from order to delivery.
Mansfield is a great store! Staff are so helpful and kind!
November 22, 2025
Reply from hmv (UK) - Mansfield
Hi JK
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service and very polite and…
Excellent service and very polite and helpful staff thank you
November 18, 2025
Reply from hmv (UK) - Mansfield
Hi Rob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hi Gill
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Mansfield
Hi Michael
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
Great LP
Great LP that I used to have a lifetime ago at an incredible price. Quick delivery too. Thank you.
November 13, 2025
Reply from hmv (UK) - Mansfield
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt notification
I ordered my cd and hmv emailed me the same day it was out to collect
I was very pleased with the time to tell me it was in stock
November 5, 2025
Reply from hmv (UK) - Mansfield
Hi Philip
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good they come on time not broken…cds
Very good they come on time not broken and come when they said they come
October 18, 2025
Reply from hmv (UK) - Mansfield
Hi simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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