Fast delivery to shop, and quick, friendly service on collection. Item well packaged and in perfect condition; thank you!
Company replied
Unit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
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Fast delivery to shop, and quick, friendly service on collection. Item well packaged and in perfect condition; thank you!
Company replied
Fabulous customer service. We were looking for a couple of DVDs and a member of staff overheard our conversation and asked what we wanted. He then ordered both items for us and arranged for them to be... See more
Company replied
Myles served me with my order of a blue ray dvd, and I also bought some fantastic JBL HEADPHONES BLUETOOTH. Myles was very helpful & efficient and explained things to me because I suffer from anxiety... See more
Company replied
I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend. I also find that the staff are always helpful regarding items that I may not... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, United Kingdom
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The goods arrived quickly and it was easy to get them in store. The assistant was friendly and helpful

Reply from hmv (UK) - Mansfield
Very happy with the service I received Thankyou

Reply from hmv (UK) - Mansfield
Easy to access n use site, plenty of options n information, reasonable prices, delivered on time when told.

Reply from hmv (UK) - Mansfield
Very Helpful staff when you can't find what you are looking for thank you

Reply from hmv (UK) - Mansfield
Helpful staff didn't have dvd in store i wanted was able to order it for me to be delivered at home arrived on time very friendly staff

Reply from hmv (UK) - Mansfield
Ben at the Mansfield Branch was really kind and helped me out with my purchases. As i had to order one CD as it wasn't in stock, then buy the other two that was and discount the one that was on sale. Nothing was too much trouble.

Reply from hmv (UK) - Mansfield

Reply from hmv (UK) - Mansfield
I was happy with the help I had in store for them to order what I was looking for. I was also like how the store looks and easy to find.

Reply from hmv (UK) - Mansfield
Easy ordering process and my item was ready to collect in store as stated in my email correspondence.

Reply from hmv (UK) - Mansfield
Delivered fast in good condition plus free delivery

Reply from hmv (UK) - Mansfield
Easy to order, fast delivery to my local Hmv. Haven't tried it yet as it's a Christmas present for my daughter.

Reply from hmv (UK) - Mansfield
Straightforward process to buy online and delivered to my local store in a timely manner. Sales assistant very helpful and courteous.

Reply from hmv (UK) - Mansfield

Reply from hmv (UK) - Mansfield
I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend.
I also find that the staff are always helpful regarding items that I may not be able to locate.
Generally, HMV has a good range of music to cater for most tastes, though I sometimes have to look elsewhere for more difficult to find items, or rare items.
I was very happy with the three new releases I purchased today at an affordable price.

Reply from hmv (UK) - Mansfield
The process was very smooth without any glitches, from making my order for collection in-store, online, through to collection in-store.

Reply from hmv (UK) - Mansfield
Ordered in store. Staff very friendly and knowledgeable. Explained the process very effectively. My order came in a few days.

Reply from hmv (UK) - Mansfield
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