hmv (UK) - Middlesbrough Reviews 258

TrustScore 4.5 out of 5

4.6

33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more

Company replied

Rated 5 out of 5 stars

There help me and let us get sorted my orders on there side for deliverys and there helpful and polite i would so this again

Company replied

Rated 1 out of 5 stars

NIGHTMARE TO GET THROUGH TO THE STORE....CHARGED 7P A MINUTE FIRST, THEN COMPUTER VOICE SO QUIET CAN HARDLY HEAR IT, NO OPTION TO ASK IF CLICK AND COLLECT ITEM IS IN, CANNOT RING THE STORE, WHEN PUT... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Middlesbrough

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

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Rated 5 out of 5 stars

Staff were great

October 21, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Christopher

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Loved the blu ray and compassion

Excellent service at the Middlesbrough all the staff feel like family 😁they r so kind;every year my friend and I don't buy Christmas presents for each other we buy for charity 😔some people get nothing and when there is a sale on Ann, Gordon and Wayne always let me know so we can give more

October 23, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Mark, 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Always amazing there was fault with one…

Always amazing there was fault with one of my items they reordered it and delivered my other items kept me in the loop about my remaining item and delivered it pretty quickly if I could have given more stars I would have

October 13, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Emily,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Service at Middlesbrough store…

Service at Middlesbrough store excellent, special shout-out to Wayne and gemma

October 9, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hello Christine

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Middlesbrough store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Rated 5 out of 5 stars

A really helpful staff nothing seems to…

A really helpful staff nothing seems to be any trouble

October 2, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Dave, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

AMAZING items

AMAZING items, good prices, sent in a jiffy! Thank you!!!

September 29, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Francesca

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Lovely

Very helpful with sorting delivery out and really nice abt everything

September 28, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Bea

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Anne

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Service great as always

Service great as always

September 17, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Mel

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service

Great customer service

September 10, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hello 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Vinyl pre ordered

My order was delivered promptly and staff were extremely polite and helpful 👍

September 8, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hello John

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Thank you.

August 26, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi JAMES

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great choice

Great choice. Found just what I wanted. Super fast easy to search store

August 12, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Stephen

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great delivery always on time

Great delivery always on time. Always order from HMV. Can trust them every time.

August 3, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Mark

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very nice staff

Friendly staff who seam to have common interest in movie and music. Always ready to offer help and advice. I really appreciate thier knowledge.

June 26, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Gordon

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Polite helpful staff in store and a…

Polite helpful staff in store and a quick delivery, which was free!

June 5, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Kevin

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

A must go to shop

Excellent service. Very helpful. Brilliant staff

June 1, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi joanne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful, seem always on the ball and willing to help. Very happy with my Marley Stir it up and speakers. A good selection of both vinyl and cds. Very satisfied. See you soon

May 27, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Maurice

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Collecting deliveries in-store

Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collecting, staff member Wayne was very helpful and pleasant. I prefer the Middlesbrough store over another local store, as I feel welcome. I suppose this is personal preference, but it was also explained to me I could return to the store, should there be any problems with my ordered items.

May 26, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very good service

Very good service. Helpful.

May 27, 2025
hmv (UK) - Middlesbrough logo

Reply from hmv (UK) - Middlesbrough

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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