I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... See more
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Location
Switch locationUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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See what reviewers are saying
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... See more
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Easy to order & pay online. Delivery in-store was free and quick. The staff at Newbury was so cheerful and Sasha who helped me was really friendly.
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We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... See more
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Company details
About hmv (UK) - Newbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, United Kingdom
4.9
Excellent
129 reviews
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Reply from hmv (UK) - Newbury
Hi Adrian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Newbury staff very helpful in arranging…
Newbury staff very helpful in arranging delivery. Item arrived as promised.
January 7, 2024
Reply from hmv (UK) - Newbury
Hi Mr Reeve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service.
December 22, 2023
Reply from hmv (UK) - Newbury
Hi Susan
Thanks for your review regarding our customer service team - we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Really helpful staff in Newbury
December 19, 2023
Reply from hmv (UK) - Newbury
Hello Nicholas
Thanks so much for taking the time to leave us a review for hmv Bromley.
Cheers for shopping with hmv, see you again soon and merry christmas :-)
From going into the store in Newbury…
From going into the store in Newbury where a very helpful young lady helped to find what I was looking for to delivery,which was very prompt.I could’nt fault anything.
December 9, 2023
Reply from hmv (UK) - Newbury
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and quick
Ordered online and picked up in store. Found the whole process easy and quick. Staff at Newbury were great.
December 12, 2023
Reply from hmv (UK) - Newbury
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young lady who served me was very helpful
The young lady who served me was very helpful in suggesting another DVD when I told her that my son was Autistic.
She was enthusiastic and so pleasant throughout the whole time.
December 5, 2023
Reply from hmv (UK) - Newbury
Hi Joanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop, friendly staff
Easy website to navigate and the option to pick up item in store is ideal. Friendly staff too.
December 5, 2023
Reply from hmv (UK) - Newbury
Hi Carrie-Louise,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service 👍
Had to order click and collect but I was kept informed of my order progress. Great to actually go into a shop & then be greeted by cheerful, polite staff. Brilliant 🙂
December 5, 2023
Reply from hmv (UK) - Newbury
Hi Maria,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff. They went 'above and beyond' to find information about a product and then ordered it for me.
December 6, 2023
Reply from hmv (UK) - Newbury
Hi,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service
Excellent customer service. Such a great and friendly service.
December 3, 2023
Reply from hmv (UK) - Newbury
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful assistants
Very friendly and helpful assistants - always appreciated.
November 28, 2023
Reply from hmv (UK) - Newbury
Hi Carole
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newbury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newbury
Hi jack
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent knowledgeable and friendly…
Excellent knowledgeable and friendly service. The service by all the staff I have met has always been to a very high standard of customer care.
November 15, 2023
Reply from hmv (UK) - Newbury
Hello Jennifer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
From the person who took my order the…
From the person who took my order the the lady who served me with it excellent service
November 16, 2023
Reply from hmv (UK) - Newbury
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I thought staff were helpful
I thought staff were helpful, because if the DVD I wanted was not on display they knew how to order it
Not only that I received the DVD within 48 hours.
This was prompt service.
November 13, 2023
Reply from hmv (UK) - Newbury
Hi Paul
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. We hope you enjoy your DVD.
See you soon :-)
Excellent service from HMV NEWBURY
Excellent service as always from HMV Newbury. Martin is our go to music and media expert. Highly recommended!
November 1, 2023
Reply from hmv (UK) - Newbury
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
Easy to order, notification when ready for collection and pleasant and friendly staff. Made shopping a nice experience
October 6, 2023
Reply from hmv (UK) - Newbury
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service instore when ordering and collecting. Quick delivery aswell.
October 2, 2023
Reply from hmv (UK) - Newbury
Hi Philippa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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