I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
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Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
HMV are my go-to for all my DVD’s and Box-sets. The stock is massive and diverse, the staff are always knowledgeable, friendly and supportive; the postage and delivery are excellent and fast. Can’t... See more
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Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Company details
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
618 reviews
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Reply from hmv (UK) - Newcastle
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service as always
Fantastic service as alway! Extremely quick dispatch and staff instore a pleasure to deal with.
January 17, 2026
Reply from hmv (UK) - Newcastle
Hi Neil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service 😊
December 23, 2025
Reply from hmv (UK) - Newcastle
Hello Marie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A store definitely worth visiting!
The album I wanted to order was ordered in store. The guy knew exactly which album I wanted (even though it wasn’t a terribly well known album). He was very helpful, knowledgeable and efficient.
December 19, 2025
Reply from hmv (UK) - Newcastle
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was happy with my purchase
I was happy with my purchase, and staff are very helpful and friendly.
January 3, 2026
Reply from hmv (UK) - Newcastle
Hi Christine,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Highly recommend
Great selection of vinyls with loads of choice across different genres. The staff are really friendly, knowledgeable, and always happy to help. A brilliant place to shop if you love music highly recommend!
January 2, 2026
Unprompted review
Reply from hmv (UK) - Newcastle
Hi Kaitlyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and really friendly staff…
Easy ordering and really friendly staff at pick-up. Spot on
January 2, 2026
Reply from hmv (UK) - Newcastle
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service top notch
January 1, 2026
Reply from hmv (UK) - Newcastle
Hello Karl
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Oder was complete.
Oder was complete.
Informed of every process and packaging well done, received in excellent condition.
December 26, 2025
Reply from hmv (UK) - Newcastle
Hello Lynda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent knowledge and service
The in store service was excellent. The assistant ordered my vinyl record as it wasn't available in store that day. It was then delivered home for free. Fab.
December 4, 2025
Reply from hmv (UK) - Newcastle
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Jamie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I received an email confirming my Dvd…
I received an email confirming my Dvd had been dispatched and the next day I received another email informing me my order was ready for collection. The guy who served me was pleasant and placed my order in my hand in seconds. It was a simple process and a whole lot better than ordering from Amazon which is killing the high street.
December 21, 2025
Reply from hmv (UK) - Newcastle
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful sfaff
The staff are always so friendly and helpful, and usually knowledgable about the products sold in each department. The queues are never too long and it is easy to collect orders at the main desk.
December 6, 2025
Reply from hmv (UK) - Newcastle
Hi Lynne
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My item I ordered was ready to collect when notified.…
My item I ordered was ready to collect at hmv on time l, which I really appreciate.
December 18, 2025
Reply from hmv (UK) - Newcastle
Hi Geoffrey
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service! The online ordering process was easy, and the email updates were helpful and timely. Collecting in-store was easy. Highly recommend and will definitely be back.
December 16, 2025
Reply from hmv (UK) - Newcastle
Hi Phil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I bought 2 t-shirts ( for presents)
I bought 2 t-shirts ( for presents) , which were selling at a reduced price , on 8/12/25 at 11.49hrs
The member of staff serving at the till was efficient, polite and cheerful.
The store has a relatively large amount of stock.
December 8, 2025
Reply from hmv (UK) - Newcastle
Hi N.Dowden
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV - excellent
Really well managed system from ordering to the update messages and courtesy of staff on collection.Easy to use system and 1st class customer service.
December 16, 2025
Reply from hmv (UK) - Newcastle
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I bought this item about a month agoin e
I bought this item about a month ago. It arrived within the estimated time and date of arrival.
It was in excellent condition.
An excellent purchase and great value for money
December 12, 2025
Reply from hmv (UK) - Newcastle
Hello Pamela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
s Xmas…dvd
Ordered a dvd for someone's Xmas pressies,easy to order ,choices how to receive your purchase,I selected it to be posted,told the release date was 15, December,but then got a text to say it would be delivered today,and here it is,all so easy
December 14, 2025
Reply from hmv (UK) - Newcastle
Hi Rosemarie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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