I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
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Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
HMV are my go-to for all my DVD’s and Box-sets. The stock is massive and diverse, the staff are always knowledgeable, friendly and supportive; the postage and delivery are excellent and fast. Can’t... See more
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Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Company details
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
618 reviews
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Good deliver and condition
Good deliver and condition. Well communicated delivery process
December 13, 2025
Reply from hmv (UK) - Newcastle
Hi Alice
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD Order
The DVD I wanted was out of stock at the branch. I placed the order and received confirmation and a receipt by email. A further email informed me when the item had arrived within the promised timescale and I collected it.
December 10, 2025
Reply from hmv (UK) - Newcastle
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Excellent service product not in store but the staff ordered what I required kept me upto date messsged when product when in store so I could pop in to collect
December 7, 2025
Reply from hmv (UK) - Newcastle
Thanks for the 5 stars Caroline and have a very Merry Christmas!
I am still waiting for the first album…
I am still waiting for the first album which was dispatched on the 28th November. I have the album which was dispatched on the 29th November. I understand it is a very busy time of year. Almost as soon as I’d sent off the review, an e mail came to pick up my album. Maybe I was a bit hasty. Sorry.
December 5, 2025
Reply from hmv (UK) - Newcastle
Hi jennifer,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
HMV is my number 1 shop to go to for…
HMV is my number 1 shop to go to for anything music movies and other things as I know I’ll get the best quality and friendly service from the Newcastle Eldon square shop I enjoy going in every time I go to town and always go in for special additions I don’t think the shop could do any better to be honest they staff are friendly they know there stuff very helpful if your stuck or need help they will look it up for you and help you couldn’t ask for any better really
December 8, 2025
Reply from hmv (UK) - Newcastle
Hi Corellian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Both members of staff l came into…
Both members of staff l came into contact with - when l ordered the item and when l collected it were very efficient and helpful.
December 2, 2025
Reply from hmv (UK) - Newcastle
Hi Ann
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff very helpful and knowledgeable
December 4, 2025
Reply from hmv (UK) - Newcastle
Hi Doreen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No order received
My order still hasn’t been delivered to my pick up point which is the hmv shop, I ordered it 9 days ago now, I got an email to say I would be notified when it arrives, I have had to chase this up several times with no resolution
November 28, 2025
Reply from hmv (UK) - Newcastle
Hello, so sorry to hear this. We can see that you have been in touch and one of our colleagues is investigating this matter on your behalf.
Thank you for your patience.
Great website and easy to order and pay…
Great website and easy to order and pay for chosen items at brilliant prices 👍
December 6, 2025
Reply from hmv (UK) - Newcastle
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic as been disabled this service…
Fantastic as been disabled this service is perfect .thank you Merry Xmas to you all .
December 1, 2025
Reply from hmv (UK) - Newcastle
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Rush CD
Really helpful experience. I needed this CD to complete my collection of Rush studio albums. It wasn’t in store but HMV very quickly solved the problem .
Thanks HMV.
December 4, 2025
Reply from hmv (UK) - Newcastle
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click & collect order
Timely updates on my order.
Helpful and friendly staff in Newcastle shop
December 3, 2025
Reply from hmv (UK) - Newcastle
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great range of product
Great range of product, had exactly what I wanted and I trust the HMV brand.
December 3, 2025
Reply from hmv (UK) - Newcastle
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keep me updated on order and delivery.
Keep me updated on order and delivery.
Very good service
December 3, 2025
Reply from hmv (UK) - Newcastle
Hi Rosemarie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon 🙂
Michelle
Customer Service Team
hmv.com
Reply from hmv (UK) - Newcastle
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Helen,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple order process and collected from…
Simple order process and collected from my local branch. Staff in Newcastle were very helpful and accommodating.
November 22, 2025
Reply from hmv (UK) - Newcastle
Hi Dean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Music CD’s
Availability of products and competitive pricing are tremendous.
The customer service and delivery times are outstanding.
Thank you
November 24, 2025
Reply from hmv (UK) - Newcastle
Hi Jennifer,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple process to order and collect
Simple process to order recordings. Helpful and friendly staff at collection.
November 22, 2025
Reply from hmv (UK) - Newcastle
Hi MALCOLM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good customer service from Ritch
Really good customer service from Ritch
Good communication afterwards regarding delivery
November 22, 2025
Reply from hmv (UK) - Newcastle
Hello IRENE
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newcastle store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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