Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect c... See more
Company replied
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ord... See more
Company replied
The staff are always excellent. Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases). So I always know what's hap... See more
Company replied
Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my... See more
Company replied
Company details
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.7
Excellent
835 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff where super helpful and the…
The staff where super helpful and the items where delivered quickly and in perfect condition
June 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Click & Collect GO!
Ordered something from their site because I wasn't sure it would be in store. I was suprised it dispatched so fast considering it was on the weekend however it was delivered on time and in perfect condition!
Staff was very friendly and helpful. I'd definitely shop using this process again.
June 28, 2026
Reply from hmv (UK) - Oxford Street
Hi O.R.P
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought a CD with click and collect
I bought a CD with click and collect. When it was ready, the collection process was quick and easy and the staff helpful.
June 25, 2026
Reply from hmv (UK) - Oxford Street
Hello Steven
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
June 23, 2026
Reply from hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
June 19, 2026
Reply from hmv (UK) - Oxford Street
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff/email notifications
The staff are always excellent.
Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases).
So I always know what's happening with my order(s).
I'd highly recommend HMV, especially if you like to browse in store like I do.
Excellent service.
June 17, 2026
Reply from hmv (UK) - Oxford Street
Hi ade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Click and collect, staff were very helpful and polite, quick service well done!
June 12, 2026
Reply from hmv (UK) - Oxford Street
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and a swift…
Great customer service and a swift delivery of the product I ordered.
June 18, 2026
Reply from hmv (UK) - Oxford Street
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Donkey Kong Bananza
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ordered in-store. He was very patient, and my order arrived exactly as promised. Thank you for the excellent service! I can’t remember his name, but I think he had long, mid-length curly hair. He was amazing!
May 31, 2026
Reply from hmv (UK) - Oxford Street
Hi Sherry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disabled assistance was spot on
Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my idol x
June 15, 2026
Reply from hmv (UK) - Oxford Street
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended a signing event
Attended a signing event, very well organised and staff were very helpful
June 15, 2026
Reply from hmv (UK) - Oxford Street
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No tracking for guest check out
For guest check out . You just get an email saying it dispatched and that's it .. no tracking available through royal mail . So your just left waiting . I don't want to sign up just to track my package so it would be so helpful if tracking was available to those who pick guest check out . Thank you
June 15, 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused.
You should receive a tracking number on the dispatch email, Please contact us at website.service@hmv.co.uk so we can assist you further.
We didn’t wait too long
We didn’t wait too long. It was a good experience. It was really nice to meet Taylor we also shopped around afterwards and had a great experience in all would recommend
June 15, 2026
Reply from hmv (UK) - Oxford Street
Hi thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Oxford Street
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service and expert advice.
Excellent customer service and expert advice from the store manager, who helped me choose the perfect CD album. As always, a great shopping experience. I will definitely be back for more CDs in the future.
May 16, 2026
Reply from hmv (UK) - Oxford Street
Hi Marcin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good thanks
June 12, 2026
Reply from hmv (UK) - Oxford Street
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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