Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated w... See more
Company replied
Location
Switch locationUnit 39, Queensgate Shopping Centre, PE1 1NH Peterborough, GB
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Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the websit... See more
Company replied
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all
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I ordered and paid for a DVD on line and collected it at my new local HMV shop in Queensgate Peterborough - easy transaction - prompt and polite service from the chap at the counter. Great to have... See more
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Company details
About hmv (UK) - Peterborough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 39, Queensgate Shopping Centre, PE1 1NH, Peterborough, United Kingdom
4.7
Excellent
32 reviews
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Sales man was excellent
April 20, 2026
Reply from hmv (UK) - Peterborough
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Peterborough
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely to see HMV back in Peterborough…
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all
February 28, 2026
Reply from hmv (UK) - Peterborough
Hi rosemary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Peterborough
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and helpful staff
April 2, 2026
Reply from hmv (UK) - Peterborough
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Peterborough
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Massive Shoutout To The Peterborough Store!!
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the website to reflect instore, after some back and forth with the manager (sadly cant make out the managers name written on the card provided with the receipt ) went above and beyond and honored the price for those blu-rays that were showing on the HMV website.
I shop regularly at the Peterborough Store, the Peterborough Store is fantastic addition to Queensgate as it saves me time instead of having to travel to various HMV stores in the UK to purchase physical media.
Due to this experience today 19/03/2026 this will keep me shopping at the Peterborough Store for many years to come.
This is the type of experience i expect after being let down so many times by the online website.
March 19, 2026
Unprompted review
Reply from hmv (UK) - Peterborough
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept informed of an order
Kept informed of an order, including the collection date, all in quick time.
March 8, 2026
Reply from hmv (UK) - Peterborough
Hello Mr England,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Peterborough
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered within a week of ordering
Delivered within a week of ordering. Emails kept me up to date on where my parcel was. Very satisfied and will order again.
March 4, 2026
Reply from hmv (UK) - Peterborough
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Peterborough
Hi Cindy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing customer service!
Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated without me even asking!
February 7, 2026
Reply from hmv (UK) - Peterborough
Hi Minnetta
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
would definitely order again, great experience
very kind and helpful staff, overall zero problems with my order
February 8, 2026
Reply from hmv (UK) - Peterborough
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
When me and my daughter came to the…
When me and my daughter came to the store for the first time we were looking for specific album and when we look in the kpop section,we couldn't find the specific album we were looking for-as we went to the desk to ask about it they did inform us about it being on stock soon (staff were great and kind) so then a few days later we came back and we go my daughter the specific album she wanted and she was so happy that hmv kept their promise.
January 3, 2026
Unprompted review
Reply from hmv (UK) - Peterborough
Hi Olga
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
Good customer service. Staff very helpful and polite. Didn't wait long for my order. Arrived within the time given.Very satisfied with service.
January 22, 2026
Reply from hmv (UK) - Peterborough
Hi Penelope,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The friendliness and helpfulness of the…
The friendliness and helpfulness of the staff at the Peterborough Queensgate store.
January 20, 2026
Reply from hmv (UK) - Peterborough
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young men in your shop were so…
The young men in your shop were so helpful and knowledgeable. It is lovely to see young people enjoying vinyl again. I was buying Christmas presents for my daughter.
January 12, 2026
Reply from hmv (UK) - Peterborough
Hello Alison
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great to have HMV back in Peterborough
Great to have HMV back in Peterborough. Adam who served me was a nice lad.
January 13, 2026
Unprompted review
Reply from hmv (UK) - Peterborough
Hi Simon,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service
Staff member was extremely helpful when I couldn't find what I wanted. The shop was clean, tidy and well laid out, will definitely be back!
December 27, 2025
Reply from hmv (UK) - Peterborough
Hi Philippa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My order was made and the Vera box set…
My order was made and the Vera box set was received back at the shop in Queensgate, Peterborough within 4days.
December 9, 2025
Reply from hmv (UK) - Peterborough
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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