Every time I go into the store, the staff are very helpful and polite. Staff always take there time to talk to customers. I always find what I'm looking for. The store is very clean and tidy and well... See more
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
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Good communication. Appreciate the ease of a pick up at my own convenience (rather than the hassle of an ever changing courier delivery slot, waiting in for a delivery that doesn’t come and the frustr... See more
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Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
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Really short on stock and choice, only selling key mainstream titles most already own. Frustrating visits every time for me personally. Shelf space taken up by 20 copies of the same... See more
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Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.8
Excellent
337 reviews
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Not for serious media enthusiasts anymore
Really short on stock and choice, only selling key mainstream titles most already own. Frustrating visits every time for me personally.
Shelf space taken up by 20 copies of the same release. Good luck finding more obscure artists (which really are not 'that' obscure in collecting circles).
No price matching, not cost competitive at all, who else is left on the street to compete? Only independents who can barely afford their leases.
No vinyl imports. No real bargains on old lines (unless you're big on Susan Boyle / Chas 'N' Dave).Appreciate they have overheads but their stock costs at least £5, minimum, more than other retailers on the high-street (and online). Also noticed damaged B-stock on shop floor several times before, charged at same rate as new. Current to this review - head to the Rolling Stones section if you do not believe me. Scrappy copy of Steel Wheels been on sale for months. Asked if they had a undamaged copy in-store, checked their systems (of course they didn't).
Are they hoping customers won't notice 'the gammy resealed merch in the corner', returned twice with loads of shelf wear? What's that about? You can't sell B stock as new. This isn't eBay!
I do not have any issues with staff in this, my local branch. A part from the hippie looking manager (who you just know listens to Sinatra & Bach), they're just kids waiting for their shifts to end.
Simply think HMV policies are tight and service they provide is now outmoded for committed hard copy collectors . Amazed they still even have physical stores. I have better luck, at more competitive prices, with half the charity shops in the area over HMV in Plymouth, as I suspect I would nationally. The only other option are the excellent record fairs which frequent the area.
The only thing I buy from them regularly now are the gatefold compatible record sleeves. * Incidentally, stop wrapping rubber bands around them folks! Takes weeks to flatten all the creases out.
Update - Got to love the automated responses. Really shows how much they value the one serious demographic who still have enough money to spend on them in this economy. I think they are winding down personally, before extinction. 'You will own nothing and be happy'...
August 10, 2026
Unprompted review
Reply from hmv (UK) - Plymouth
Hello Lomax,
Thanks for taking the time to leave us such a detailed review.
We're very sorry to hear of your disappointment with the range of products at your local hmv in Plymouth and the prices. We pride ourselves on the wide variety of items that we offer our customers and whilst the prices of these can vary, as they're a reflection of the prices set by the supplier, we do often refresh and update the promotions as soon as there are any new ones or additional titles within them. So we're really disappointed to hear that you couldn't find what you were looking for recently and would love the opportunity to look into this further for you.
If you contact our Customer Service team at support.hmv.com, they'll be happy to check availability of the items you've got in mind. Perhaps they're something that the store can order in for you, if they're listed on hmv.com but not currently in your local shop.
Thanks again for the feedback and we hope to hear from you soon.
Easy to find and order on the website
Easy to find and order on the website. Quick delivery.
August 7, 2026
Reply from hmv (UK) - Plymouth
Hi Teresa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Every time I go into the store
Every time I go into the store, the staff are very helpful and polite. Staff always take there time to talk to customers. I always find what I'm looking for. The store is very clean and tidy and well organised
August 7, 2026
Reply from hmv (UK) - Plymouth
Hi Faye
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Plymouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
DBS Manga Collection
Staff were very kind and customer service was top notch, as well as the manga being in perfect condition
July 12, 2026
Reply from hmv (UK) - Plymouth
Hi Eli
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
very good at what they do
very good at what they do. explained everything we need to know.
July 31, 2026
Reply from hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in the HMV storr
I ordered my CD in person in the shop and picked it up a few days later.
July 27, 2026
Reply from hmv (UK) - Plymouth
Hi hugh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Benj
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I get all my physical media from HMV…
I get all my physical media from HMV and they always have something new in that peaks my interest.
July 15, 2026
Reply from hmv (UK) - Plymouth
Hi Russell
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Service
Quick, friendly and professional with very competitive pricing. Fully recommended.
July 20, 2026
Reply from hmv (UK) - Plymouth
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
just what I needed
just what I needed, a shame this item is not available in the shop and is so hard to get even on your site.
July 19, 2026
Reply from hmv (UK) - Plymouth
Hi michel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have made several purchases on line…
I have made several purchases on line with HMV and never had any complaints with my order all ways arrived on time and picking up at my chosen store as been very quick and friendly welcoming.
July 9, 2026
Reply from hmv (UK) - Plymouth
Hi Ivor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Went into store to get a Blu-ray. They didn't have it stock but was available to order. This was done and I was kept up to date with the order. Delivery was speedy. Cannot fault any of the process.
June 30, 2026
Reply from hmv (UK) - Plymouth
Hi Mary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Birthday gift
Brought some records as a gift for my daughter. Hoping she will enjoy them .
July 7, 2026
Reply from hmv (UK) - Plymouth
Hello Sharon
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Plymouth
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff at the Plymouth store are Polite,friendly and very helpful…
The staff at the Plymouth store are always polite,friendly and very helpful. We need to make sure they carry on trading.
June 22, 2026
Reply from hmv (UK) - Plymouth
Hi Claire
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Plymouth store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Polite staff being myself disabled the…
Polite staff being myself disabled the were kind and considerate,Swift delivery and order was correct thank you.
June 29, 2026
Reply from hmv (UK) - Plymouth
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hello Kim,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The member of staff (Peter) who served…
The member of staff (Peter) who served me was polite, helpful and made the transaction easy.
June 4, 2026
Reply from hmv (UK) - Plymouth
Hi Mrs Ferguson,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hello Declan,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
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