The order arrived on time and the staff in the Plymouth branch are very good.It is nice to speak to people who have an interest in the music and media they are selling
Company replied
Location
Switch location32- 34 Cornwall St, PL1 1LP Plymouth, GB
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See what reviewers are saying
We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month i... See more
Company replied
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... See more
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Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... See more
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Company details
About hmv (UK) - Plymouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32- 34 Cornwall St, PL1 1LP, Plymouth, United Kingdom
4.7
Excellent
362 reviews
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Reply from hmv (UK) - Plymouth
Hello Lucy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Plymouth
Hi Katrina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were kind and helpful.
Staff were kind and helpful.
I had my CD ordered and it was ready to pick up from the store in only a couple days.
There were no issues, and communication was excellent.
March 8, 2026
Reply from hmv (UK) - Plymouth
Hi Moff,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Very pleased with the cd I bought. Thanks for ordering it in. The ordering system worked well. Staff very helpful.
March 4, 2026
Reply from hmv (UK) - Plymouth
Hi Robert,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff knowledgeable and friendly
Found staff really helpful, informative and friendly. Would definitely visit this store again for music information as they are very knowledgeable.
February 25, 2026
Reply from hmv (UK) - Plymouth
Hi Mary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Plymouth
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Plymouth
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered CD in store 19/12/25
Pre ordered CD in store 19/12/25
Due February. Email received 21/01/26 stating early release (16/01/26)
Waited until 28/01/26 before contacting HMV. Nightmare trying to contact !!!
Eventually received CD 06/02/26
Would never pre order again
January 28, 2026
Reply from hmv (UK) - Plymouth
Hi,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The staff at the PLYMOUTH branch were…
The staff at the PLYMOUTH branch were very helpful. positive and knowledgable, Nothing was to much trouble for them.
February 7, 2026
Reply from hmv (UK) - Plymouth
Hi Fernley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Plymouth
Hi Luis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was amazing I love hmv.
January 27, 2026
Reply from hmv (UK) - Plymouth
Hi evie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Streaming is all well and good but I’ve…
Streaming is all well and good but I’ve much preferred the comfort of browsing through my favourite collectors sections within my beloved HMV.
Having shopped in the Cornwall Street branch in Plymouth for many years, the old guard staff as well as the new have become well accustomed to the movies I buy.
As long as I can find what I want I very rarely ask for assistance but if I need it I know the very capable staff are on hand.
Today I was served by Richard Wilson, a long-standing member of the HMV family.
Mr Wilson like everyone within the branch is/are always welcoming, very professional and also friendly either their service.
January 23, 2026
Reply from hmv (UK) - Plymouth
Hi James,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very fast service and very helpful very…
Very fast service and very helpful very happy
January 23, 2026
Reply from hmv (UK) - Plymouth
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service both through the Plymouth…
Great service both through the Plymouth Store and through distribution.
January 21, 2026
Reply from hmv (UK) - Plymouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were really helpful
January 18, 2026
Reply from hmv (UK) - Plymouth
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly
Really friendly , efficient staff. Always have a good experience with HMV
January 11, 2026
Reply from hmv (UK) - Plymouth
Hi Tim,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service both in shop and for…
Very good service both in shop and for delivery
January 14, 2026
Reply from hmv (UK) - Plymouth
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service
Excellent Service
Really friendly and helpful staff.
Easy to order the specific items I wanted , at an excellent price and extremely swift delivery to the store for my collection.
December 30, 2025
Reply from hmv (UK) - Plymouth
Hi Laurence,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy with my shopping experience.
The ordered CD's were well packaged and delivered to the correct property. Communication from HMV, prior to buying and after my purchases was excellent.
January 5, 2026
Reply from hmv (UK) - Plymouth
Hi Nick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online for store pick up
Ordered online for store pick up.
Great communication by email.
Went to pick them up and the customer service was really friendly and helpful.
(Plymouth City centre).
December 17, 2025
Reply from hmv (UK) - Plymouth
Hi rachel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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