Large selection of DVD's Blue Rays CD's and Vinyl, helpful staff and pleasant surroundings. The shop is well laid out. Great that you can still browse these items and purchase them at a specialist hi... See more
Company replied
112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR Preston, GB
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Large selection of DVD's Blue Rays CD's and Vinyl, helpful staff and pleasant surroundings. The shop is well laid out. Great that you can still browse these items and purchase them at a specialist hi... See more
Company replied
Fast,reliable service from ordering online too picking up in store. Great friendly staff always happy to help. My faith in HMV after a bad experience has been restored,well done everyone and Merry Chr... See more
Company replied
i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service
Company replied
Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine Joke
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR, Preston, United Kingdom
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Reply from hmv (UK) - Preston
Easy transaction plus informative and very friendly staff

Reply from hmv (UK) - Preston

Reply from hmv (UK) - Preston
Always a great service. Even if you can't decide or can't find what you want the staff are always on hand to help you.

Reply from hmv (UK) - Preston
Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine
Joke

Reply from hmv (UK) - Preston
i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service

Reply from hmv (UK) - Preston
Spot on. Best price and had the special I wanted. Comms good and delivery to store was on time. In store staff are lovely (as always) and a pleasure to do business with.

Reply from hmv (UK) - Preston
The product was a good price and it got delivered quick

Reply from hmv (UK) - Preston
More tracking information as to the whereabouts of the package would be beneficial.

Reply from hmv (UK) - Preston

Reply from hmv (UK) - Preston
Seems to be complete random luck if the product comes with a promo card and an absolute joke that this particular store no longer receives tcg stock whatsoever

Reply from hmv (UK) - Preston
Great service x 2 days for a dvd from my younger years to arrive x

Reply from hmv (UK) - Preston

Reply from hmv (UK) - Preston
I keep shopping at hmv because I want to grow my vinyl collection and they have done a great job at stocking the vinyls I want and the staff are always willing to help me find what I need if I get stuck or can find the vinyl I would like and they always know where it is and where to find it

Reply from hmv (UK) - Preston
Lovely staff, nothing is too much trouble, thank you 😊 love shopping at hmv

Reply from hmv (UK) - Preston
Excellent customer service. Album was in great condition when I collected it

Reply from hmv (UK) - Preston
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