hmv (UK) - Preston Reviews 

176
TrustScore 4.5 out of 5

4.7

112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR Preston, GB


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Rated 5 out of 5 stars

Large selection of DVD's Blue Rays CD's and Vinyl, helpful staff and pleasant surroundings. The shop is well laid out. Great that you can still browse these items and purchase them at a specialist hi... See more

Company replied

Rated 5 out of 5 stars

Fast,reliable service from ordering online too picking up in store. Great friendly staff always happy to help. My faith in HMV after a bad experience has been restored,well done everyone and Merry Chr... See more

Company replied

Rated 5 out of 5 stars

i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service

Company replied

Rated 2 out of 5 stars

Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine Joke

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Preston

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 112-116 Fishergate Walk, St George's Shopping Centre, PR1 2NR, Preston, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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4-star
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1-star

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4.7

All reviews

(176)

30,426 reviews in the last 12 months

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Rated 5 out of 5 stars
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Peter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Service Delivery …

Service Delivery Professional,Efficient,Helpful,Informative.

August 2, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Paul

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Happy headbanging

I got what I asked for and order was done and collected

July 29, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Alan

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Always a great service

Always a great service. Even if you can't decide or can't find what you want the staff are always on hand to help you.

July 27, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi JAMES

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 2 out of 5 stars

Ordered CD online for launch date

Ordered CD online for launch date, no notification, went to store only be told even though they had many CD’s in I had to wait till HO sent mine
Joke

July 16, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Charles

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

i went to the preston store ordered the…

i went to the preston store ordered the items i wanted the member of staff was very friendly and helpful the items came very quickly and i was informed of their arrival so a very good service

July 12, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Gary

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Spot on

Spot on. Best price and had the special I wanted. Comms good and delivery to store was on time. In store staff are lovely (as always) and a pleasure to do business with.

July 6, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Customer


Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Cd ordered

Communication and delivered on time

June 22, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Linds, 

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Danny

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

More tracking information required

More tracking information as to the whereabouts of the package would be beneficial.

June 21, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Mhani

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Staff (Alice) was curtious and…

Alice who served me was curtious and efficient.

May 12, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Nice staff good service

Nice staff good service

May 7, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Graig

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Seems to be complete random luck if the…

Seems to be complete random luck if the product comes with a promo card and an absolute joke that this particular store no longer receives tcg stock whatsoever

May 9, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Customer

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent purchase apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk so we can look into this further.

Rated 5 out of 5 stars

Great service x 2 days for a dvd from…

Great service x 2 days for a dvd from my younger years to arrive x

April 8, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Customer

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery, helpfulness of staff.

April 2, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Mr Moss, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I keep shopping at hmv because I want…

I keep shopping at hmv because I want to grow my vinyl collection and they have done a great job at stocking the vinyls I want and the staff are always willing to help me find what I need if I get stuck or can find the vinyl I would like and they always know where it is and where to find it

April 5, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hello Oakley

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, nothing is too much trouble, thank you 😊 love shopping at hmv

March 29, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi Julie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent

Excellent customer service. Album was in great condition when I collected it

March 26, 2026
hmv (UK) - Preston logo

Reply from hmv (UK) - Preston

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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