Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
Company replied
Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
Company replied
The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... See more
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Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
196 reviews
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Amazing Service.
I was looking for a specific CD of Songs from the Wars as I am organising a VE/VJ Day party. The young lady at the store in Solihull, Claire, was so helpful. She knew exactly what I was after and went on line to find suitable CD's for me. She pulled up on in particular which was exactly what I was looking for. Not being in stock she ordered it for me to be despatched to my home addre. Brilliant.
March 4, 2025
Reply from hmv (UK) - Solihull
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shop collection
I ordered 2 SG1 funko pops from HMV in Solihull before Christmas. I was informed that the first one had arrived. The lady was most helpful, she looked to see when the next one could be due.
March 15, 2025
Reply from hmv (UK) - Solihull
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing store staff
Went into one of the stores to purchase a particular film but they did not have it. The staff member offered to order it in and have it delivered to the store - exceptional customer service
March 13, 2025
Reply from hmv (UK) - Solihull
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi Edward
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fabulous recommend 100%
Great communication, extremely helpful staff, definitely recommend 100%, very smooth process
February 26, 2025
Reply from hmv (UK) - Solihull
Hi ruftytuftyrider
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problem ordering at the HMV store
No problem ordering at the HMV store. Very helpful and delivery was prompt. Communication as whole delivery was on time.
February 26, 2025
Reply from hmv (UK) - Solihull
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and collect from my local…
Easy to order and collect from my local HMV store.
Took slightly longer than I'd expected but not a big deal !
February 8, 2025
Reply from hmv (UK) - Solihull
Hi PC
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Everything was perfect ordering was…
Everything was perfect ordering was easy product came exceptionally fast and comes via email excellent friendly service can't ask for anything more
January 20, 2025
Reply from hmv (UK) - Solihull
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disappointing This Time
Ordered on line at a good price and then nothing. Went into store for click and collect and nothing! Waited for email and was told item dispatched and then nothing. Contacted hmv and was told it was being looked into. Then was told item had arrived at store but to date no email from store as promised!
January 15, 2025
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Quick delivery to store and regular…
Quick delivery to store and regular email updates.
January 16, 2025
Reply from hmv (UK) - Solihull
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I received very good customer service…
I received very good customer service from HMV in Solihull. I was bought an album that I already had. So I went in to see what my options are. The assistant was really helpful. I was able to exchange it for another album I wanted. This had to be ordered but delivery didn't take long.
January 11, 2025
Reply from hmv (UK) - Solihull
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered as promised
January 4, 2025
Reply from hmv (UK) - Solihull
Hi Mr Edmonds
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Solihull
Hi Terri
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exactly what I wanted.
I had previously ordered a CD for store collection and was greeted by the same member of staff on both occasions. I was treated like a valued customer with helpful information and friendly chatter which I enjoy.
Good staff over AI anyday!
December 30, 2024
Reply from hmv (UK) - Solihull
Hello SUSAN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy ordering process
Easy ordering process, items all delivered to local branch, easy to collect items; good experience overall thank you
December 24, 2024
Reply from hmv (UK) - Solihull
Hi Ian.
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
An excellent service provided by HMV
An excellent service provided by HMV. Ordered a dvd box set and was delivered on the day they promised. Thank you
December 19, 2024
Reply from hmv (UK) - Solihull
Hi Gaynor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy pickup and Friendly staff
December 14, 2024
Reply from hmv (UK) - Solihull
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Person who served me
Person who served me. Knowledgeable and polite. Told me exactly what to expect from order process. Prompt delivery.
December 9, 2024
Reply from hmv (UK) - Solihull
Hi Mrs Gibson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
Easy ordering, delivery notification and pick up from store. Stress free transaction.
December 9, 2024
Reply from hmv (UK) - Solihull
Hi Gerry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Loads of gift ideas and team at…
Loads of gift ideas and team at solihull store really friendly and helpful.
December 1, 2024
Reply from hmv (UK) - Solihull
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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