Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... See more
Company replied
Location
Switch location40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
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See what reviewers are saying
I've used HMV Solihull branch many times for the click and collect service. I've never had any problems. You get an email when your order has arrived, then Simply show them your order number and... See more
Company replied
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... See more
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Hi, Unfortunately I had to buy via online as I do like to support the high street and to to get service by a person. Ordering was easy, got what we needed and free delivery, communication thro... See more
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Company details
About hmv (UK) - Solihull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, United Kingdom
4.7
Excellent
187 reviews
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Reply from hmv (UK) - Solihull
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Collected package
Collected package. The package was slightly damaged. When I got home opened it and both the vinyl covers were damaged.
April 26, 2026
Reply from hmv (UK) - Solihull
Hi Natalie
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Brilliant service
Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick that up,
April 21, 2026
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Solihull
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and decent price
Easy to order and decent price! Collection from said was simple and the staff were great. Thank you!
March 15, 2026
Reply from hmv (UK) - Solihull
Hello Lee
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Friendly
Friendly , helpful n efficient staff in Solihull store! Nothing was to much trouble for Cara!! Thank You !
April 14, 2026
Reply from hmv (UK) - Solihull
Hello Karen
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Solihull
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and stock
March 28, 2026
Reply from hmv (UK) - Solihull
Hi David
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Solihull store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Faulty communication
I had an e-mail to say my order had arrived in store but when I went to collect it, it seemed that was incorrect and I had to return at a later date.
March 17, 2026
Reply from hmv (UK) - Solihull
Hi jlk
Thanks for leaving us a review.
We're sorry for any confusion caused, we can see that the team looked into this directly and that this has now been collected. Should you require any further assistance please contact us at support.hmv.com and we’ll get back to you as soon as possible.
Reply from hmv (UK) - Solihull
Hello Alastair
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fabulous service and as always lovely…
Fabulous service and as always lovely staff at HMV
February 26, 2026
Reply from hmv (UK) - Solihull
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Solihull branch click and collect.
I've used HMV Solihull branch many times for the click and collect service.
I've never had any problems. You get an email when your order has arrived, then
Simply show them your order number and your name it's as easy as that.
The staff have always been very helpful with polite. You can always rely on good service
February 14, 2026
Reply from hmv (UK) - Solihull
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good efficient service ordering a box…
Good efficient service ordering a box set.
Kept up to date on delivery time and picked up in store.
Sarah H was extremely helpful.
February 3, 2026
Reply from hmv (UK) - Solihull
Hi Russ
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service was great
Staff were great, they knew where the record was. It was well packaged and arrived in perfect condition.
January 28, 2026
Reply from hmv (UK) - Solihull
Hi Gregg,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked in there to get vinyls for my…
I walked in there to get vinyls for my collection, as I walked in the staff gave me a smile and asked me if I needed help, they was very respectful and they let me take my time with what I was getting, they came to check up on me and double checked if I needed help, they helped me find something that I couldn’t actually find, the shop was very clean and tidy, the line long the staff worked quick,if your looking for vinyls, movies or anything like that I would recommend you going there
January 15, 2026
Reply from hmv (UK) - Solihull
Hi Chad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service thank you
Prompt efficient service, kept me informed, delivered last minute Christmas gifts on time. Thank you
December 22, 2025
Reply from hmv (UK) - Solihull
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Was packed up great and so easy to…
Was packed up great and so easy to order of the website
January 9, 2026
Reply from hmv (UK) - Solihull
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Most happy customer
Great staff member; really helpful.
Good product - great value for money.
Excellent service- picked and packed the same day as the order, and it turned up 24 hours before you said it would.
What's not to like with that level of service.
Oh, and the recipient loved it.
December 17, 2025
Reply from hmv (UK) - Solihull
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Did take a bit longer for delivery but….
Did take a bit longer for delivery but service was quick in store when I collected item
December 26, 2025
Reply from hmv (UK) - Solihull
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff
November 16, 2025
Reply from hmv (UK) - Solihull
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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