Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
Company replied
176-178 High St, SO14 2BY Southampton, GB
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Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
Company replied
I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... See more
Company replied
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... See more
Company replied
I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained e... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

176-178 High St, SO14 2BY, Southampton, United Kingdom
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Straight forward ordering as item was not in stock. I had email on dispatch and then when delivered to the store ready for collection. I only had to wait a few minutes in store fore my item.

Reply from hmv (UK) - Southampton
The staff where very friendly and very helpful. The DVD I ordered came fast as promised. HMV are always a pleasure to trade with.
Thank you

Reply from hmv (UK) - Southampton
Placed my order to be collected, prompt delivery to store and regular updates on status of order, friendly and store staff.

Reply from hmv (UK) - Southampton
Love hmv love every thing about hmv.im so glad it's back

Reply from hmv (UK) - Southampton
the complete works of charles dickens on dvd was ordered and arrived within 4 days; and i was able to collect from hmv southampton. great service, job done, thank you very much!

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton
Hmv had exactly what we wanted and they dispatched the items very quickly. We will be bying from them again.

Reply from hmv (UK) - Southampton
They kept in touch with me during the entire delivery process, and handled my parcel with great care and it got delivered very quickly. Thank you.

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton
I always find the staff very helpful. I have nearly a thousand discs that I have bought from you.
I visit Winchester, Bournemouth and Southampton regularly.

Reply from hmv (UK) - Southampton
Received my parcel perfectly… opened it at home, and both films had the red security tags still attached so couldn’t use them

Reply from hmv (UK) - Southampton
Awesome shop , one of the only places i can get physical media i love so much . live on HMV

Reply from hmv (UK) - Southampton
Quick delivery. Kept me updated on dispatch by email. Definitely would recommend

Reply from hmv (UK) - Southampton
Friendly and helpful staff, who helped me to place my order for a music CD

Reply from hmv (UK) - Southampton
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