Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
Company replied
176-178 High St, SO14 2BY Southampton, GB
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Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more
Company replied
I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... See more
Company replied
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... See more
Company replied
I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained e... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

176-178 High St, SO14 2BY, Southampton, United Kingdom
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From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. He made my little girl extremely happy. Dvd came thru post within 5 days

Reply from hmv (UK) - Southampton
The staff so helpful would go back again thank you 😊

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton
Always loved hmv and the great fast service. My son picked his own choice of dvds and I ordered mine they all arrived really quickly. In store the staff are really friendly and helpful too.

Reply from hmv (UK) - Southampton
People that work at HMV are always helpful and when I order something it always gets delivered very fast. HMV has lots of metal CDs and records I’m interested in having in my collection

Reply from hmv (UK) - Southampton
Very convenient shopping experience. DVDs were ready to collect a few days after ordering. Collection at the store all went smoothly. Saved me having to search for the DVDs in the store.

Reply from hmv (UK) - Southampton
The staff member was polite and my item i ordered was found and given to me in packaging. Very impressed with service.

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton
Great service & quick delivery well done, we'll definitely use you again. Merry Christmas to you all at HMV.

Reply from hmv (UK) - Southampton

Reply from hmv (UK) - Southampton
Brought from HMV for years, never had any problems with anything, highly recommend them to anyone.

Reply from hmv (UK) - Southampton
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