hmv (UK) - Southampton Reviews 

279
TrustScore 5 out of 5

4.8

176-178 High St, SO14 2BY Southampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... See more

Company replied

Rated 3 out of 5 stars

I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... See more

Company replied

Rated 5 out of 5 stars

I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... See more

Company replied

Rated 5 out of 5 stars

I was looking for a DVD which wasn't in stock. I asked a member of staff for help who looked on the system & found a batch of them were due to be delivered soon but he didn't know when. He explained e... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Southampton

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 176-178 High St, SO14 2BY, Southampton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

279 reviews

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1-star

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4.8

All reviews

(279)

30,135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the moment I asked the sales…

From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. He made my little girl extremely happy. Dvd came thru post within 5 days

February 27, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Samantha

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Elise

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The staff so helpful would go back…

The staff so helpful would go back again thank you 😊

February 16, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Robert

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly

February 8, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Mrs.

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service.

January 17, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great proper service - thanks!

January 19, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Kev

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

click and collect

I use the click and collect service and it always works out.

January 14, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Tim

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Still waiting

Ordered in Nov, still waiting for my order

January 10, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Customer

Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

Always loved hmv and the great fast…

Always loved hmv and the great fast service. My son picked his own choice of dvds and I ordered mine they all arrived really quickly. In store the staff are really friendly and helpful too.

January 13, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Tara

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

People that work at HMV are always…helpful and nice

People that work at HMV are always helpful and when I order something it always gets delivered very fast. HMV has lots of metal CDs and records I’m interested in having in my collection

January 10, 2025
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very convenient shopping experience

Very convenient shopping experience. DVDs were ready to collect a few days after ordering. Collection at the store all went smoothly. Saved me having to search for the DVDs in the store.

December 26, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi James

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service

December 27, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Patty

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The staff member was polite and my item…

The staff member was polite and my item i ordered was found and given to me in packaging. Very impressed with service.

December 20, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi customer

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Helpful staff

Helpful staff, large store with lots of choice.

December 17, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi VL

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service…

Great service & quick delivery well done, we'll definitely use you again. Merry Christmas to you all at HMV.

December 20, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Michael

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Everything as planned no complaints at…

Everything as planned no complaints at all

December 15, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Simon

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The best place to buy TV boxsets!

Brought from HMV for years, never had any problems with anything, highly recommend them to anyone.

December 14, 2024
hmv (UK) - Southampton logo

Reply from hmv (UK) - Southampton

Hi Ryan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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