The young lady suggested she could order my DVD which was not in the store and get it sent to my local store(Uxbridge). The procedure at both ends was seamless and the staff friendly and helpful
Company replied
Location
Switch location15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB Staines, GB
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See what reviewers are saying
Ordered a CD online, kept up to date via email’s status of my order. Went into store at Staines and was greeted by a staff member ALEX at the door, who was very helpful and friendly, who made the wh... See more
Company replied
Love, love, love HMV!! Staines branch staff always helpful. Have placed many pre orders for vinyl there. Items always arrive sensibly packaged, on time or earlier than expected with excellent email co... See more
Company replied
Great store, with fantastic, friendly staff. You always get a greeting when you enter the store, but the staff leave you alone to browse in peace, available to assist you if needed. Good selec... See more
Company replied
Company details
About hmv (UK) - Staines
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
15/16 South Mall, Elmsleigh Shopping Centre, TW18 4QB, Staines, United Kingdom
4.8
Excellent
228 reviews
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Excellent service.efficient staff.
January 17, 2026
Reply from hmv (UK) - Staines
Hi Peter.r.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well stocked but happy to order unusual…
Well stocked but happy to order unusual titles.
Friendly and clued up staff esp. Howard!
January 15, 2026
Reply from hmv (UK) - Staines
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Howard was very helpful and directed me to the record I wanted quickly.
December 23, 2025
Reply from hmv (UK) - Staines
Hello NM
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Staines store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Staines
Hi Kand
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Everything delivered as promised.
December 16, 2025
Reply from hmv (UK) - Staines
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Staines
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff of staines store are…
The staff of staines store are brilliant and friendly with great knowledge
December 10, 2025
Reply from hmv (UK) - Staines
Hello KEVIN
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Hmv excellent customer service
Hmv always provides excellent customer service. The staff are polite, professional and friendly and are happy to make suggestions or give recomendations.
December 16, 2025
Reply from hmv (UK) - Staines
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Staines
Hi Dragos
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
December 11, 2025
Reply from hmv (UK) - Staines
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Brilliant service. Product not in stock, a member of staff ordered it & kept me updated& contacted me as soon as it arrived in store.
Thank you HMV Staines for your efficiency & being so helpful.
November 16, 2025
Reply from hmv (UK) - Staines
Hello M
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Staines
Hi Carol,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I am always satisfied with them really
I am always satisfied with them really. If I order online, the order comes punctually. I like to visit the shop: yes some items are expensive but they have a good selection
October 7, 2025
Reply from hmv (UK) - Staines
Hi Elisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff always helpful
November 13, 2025
Reply from hmv (UK) - Staines
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Staines
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful
Wonderful, I went into the store in staines and was helped in ordering a DVD to store and the lady was amazing and collected a few days later.
It was an incredible experience.
November 4, 2025
Reply from hmv (UK) - Staines
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were friendly and help when I…
Staff were friendly and help when I both ordered and then collected my item in store.
October 27, 2025
Reply from hmv (UK) - Staines
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
October 12, 2025
Reply from hmv (UK) - Staines
Hi Kieron
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We’re very helpful and knowledgeable…
We’re very helpful and knowledgeable about my order
October 3, 2025
Reply from hmv (UK) - Staines
Hi Joshua
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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