The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger g... See more
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Location
Switch locationUnit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP Thurrock, GB
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Staff were amazing, especially Victor. Helped me locate a vinyl and also order a CD for collection. In-store collection a few days later was both quick and easy. The new location of the sto... See more
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Louis was pleasant in handing over my click and collect order of LPs. He was efficient in getting my package and ensured it everything was in order and he was giving it to the correct person. I had... See more
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Staff where professional, friendly and polite and really knew their stuff. Great to walk into a store where real music is being played as opposed to auto tuned, talentless drivel.
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Company details
About hmv (UK) - Thurrock
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 206, Lakeside Shopping Centre, West Thurrock Way, Grays, RM20 2ZP, Thurrock, United Kingdom
4.6
Excellent
133 reviews
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Amazing and helpful staff
Amazing and helpful staff, well organised signing, and no one was rushed. Staff were very interactive
December 3, 2025
Reply from hmv (UK) - Thurrock
Hi Kam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fun store and cool staff
Fun store and cool staff. Happy to hear HMV are having a big bounce back.
December 9, 2024
Reply from hmv (UK) - Thurrock
Hi Diana,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Victor was amazing. Love the new store location.
Staff were amazing, especially Victor.
Helped me locate a vinyl and also order a CD for collection.
In-store collection a few days later was both quick and easy.
The new location of the store near to M&S (opposite Robert Dyas) is much better too.
November 1, 2025
Reply from hmv (UK) - Thurrock
Hi Angela,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Felt ripped off by Thurrock store…
Felt ripped off by Thurrock store following an exchange item on a specific deal, and had to pay extra than what I should have paid.
Following this issue I contacted the online orders asking to amend a collection from the store to home delivery, and was advised that they will not amend any order, so hate shopping at HMV now.
November 7, 2025
Unprompted review
Reply from hmv (UK) - Thurrock
Hello Paul
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
We would therefore like to thank you for taking the time to make us aware of your experience.
Positive attitude Thurrock lakeside…
The colleagues in the Thurrock lakeside branch were very attentive and had a positive attitude
November 3, 2025
Reply from hmv (UK) - Thurrock
Hi JULIE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful stafff.
October 29, 2025
Reply from hmv (UK) - Thurrock
Hi Lorraine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Launch day game - terrible delivery
Ordered a game on launch day (Friday morning). Chose to do click and collect to local store as expected it to be the fastest way of getting my product, and took the following week off work to enjoy the game. It was dispatched on Saturday morning and stated 2-3 business days which was rather disappointing.
On Sunday I visited the store as had hoped it would either have arrived there by then, or I could collect from store stock. I was told as the store had recently moved all deliveries were on hold for a week or more and to come back in a week if I'd heard nothing, literally no interest or concern from staff. I raised this outstanding order with customer service online on Weds as had heard nothing, and was told no games are held stock in any stores, and products are collected from a central warehouse by a third party courier, there is nothing that can be done once dispatched so I just had to wait. No alternatives were given.
Eventually I received the email to collect my product the following Friday afternoon, so it took over a week to receive a launch day game. Very disappointing, will not be purchasing from HMV again for time sensitive items.
October 10, 2025
Reply from hmv (UK) - Thurrock
Hi Nathan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
The staff were efficient
The staff were efficient, helpful and pleasant.
Nothing more needs to be said.
October 20, 2025
Reply from hmv (UK) - Thurrock
Hi Anthony,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exceptionally good sales person who…
Exceptionally good sales person who really went the extra mile to help out
August 24, 2025
Reply from hmv (UK) - Thurrock
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
Reply from hmv (UK) - Thurrock
Hi CAMBELTSCLUTCHES
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff very friendly and helpful
Staff very friendly and helpful
Service very quick & kept me updated on delivery 🚚
Thank you
June 14, 2025
Reply from hmv (UK) - Thurrock
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Thurrock
Hi Lily
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Thurrock
Hi Ross
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The choice available is quite…
The choice available is quite incredible. With titles I'd forgotten and pleased to see. Though a little aggravating was with so many, it took too long to find a specific category amongst much larger groups. It meant taking longer to find what I'd really visited to find. Overall a shop worth looking forward to being there again.
April 21, 2025
Reply from hmv (UK) - Thurrock
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Thurrock
Hi Greig
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Thurrock
Hi Chrissy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Heartworms CD
The man at your Thurrock store was very helpful in ordering the CD.
It arrived on a timely basis.
February 26, 2025
Reply from hmv (UK) - Thurrock
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online Product description unsatisfactory
I'm happy with the product. However. The product description online was not satisfactory.
The contents should detail what movies are included in the box set and not a movie synopsis, especially since this is not a complete box set.
I knew beforehand I wasn't getting every movie, however it would benefit people to know what's included in the product.
February 16, 2025
Reply from hmv (UK) - Thurrock
Hi Laurence
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time
Best wishes
Good and easy service
Good and easy service - Easy to find goods and order and delivery to my local shop was on time and packaged perfectly
February 11, 2025
Reply from hmv (UK) - Thurrock
Hello Mike
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Thurrock
Hi Frances
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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