HMV are always our go to for vinyl. The store is very well stocked and the staff very knowledgeable and helpful. Online experience is very good. The website is well designed and easy to use. Delivery... See more
Company replied
Unit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
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HMV are always our go to for vinyl. The store is very well stocked and the staff very knowledgeable and helpful. Online experience is very good. The website is well designed and easy to use. Delivery... See more
Company replied
I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
Company replied
Staff here are always very helpful and knowledgeable. Just being able to go into a store, haver a proper browse, realise stuff that's on DVD is at your fingertips. I often see things i'd not thought o... See more
Company replied
We visited the Truro store where we we helped by Adrian, who provided us with excellent service. The item we wanted was not available in the store and the offer to order one in was not practical for u... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, United Kingdom
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The person who helped me was so helpful and very polite

Reply from hmv (UK) - Truro
Easy to do click and collect, updated daily about delivery and when to collect in truro....staff friendly and helpful.
Jw.

Reply from hmv (UK) - Truro
I placed an order in-store, and was met by an extremely helpful young sales assistant. Item arrived in a matter of day, and was very well packaged. A first class experience from start to finish.

Reply from hmv (UK) - Truro
As I was buying these items way in advance it was easier for me to use the click and collect facility and safer for me to have them delivered to my local store in Truro, everything went smoothly and the customer service was excellent.

Reply from hmv (UK) - Truro
Your Truro store were very helpful with my ordering. It arrived as stated. All good on collecting.
Very good customer service team.

Reply from hmv (UK) - Truro
Although very busy, the staff member offered his help professionally and was very knowledgeable to answer our questions.

Reply from hmv (UK) - Truro
I had it delivered to the store knowing I didn't have to worry about the post to my door easy to pick up there thank you

Reply from hmv (UK) - Truro
We visited the Truro store where we we helped by Adrian, who provided us with excellent service. The item we wanted was not available in the store and the offer to order one in was not practical for us as we were not local to the town. Adrian then ensured that we would get what we wanted by arranging to have the item sent to our home. We received good old fashioned service of the best kind from Adrian who is a credit to HMV. Survey number: 24 - 350 - 2

Reply from hmv (UK) - Truro
Good service. Don't buy on line,don't know how to,pensioner,so good for me.

Reply from hmv (UK) - Truro
The staff in Truro store were absolutely brilliant & helped with ordering in store we were kept updated with delivery days & times, will definitely be using them again.

Reply from hmv (UK) - Truro
I ordered a special edition 4k steelbook set and had it delivered to the store to make sure it arrived in the best shape and the manager and his team there were as always great and my order arrived in one piece and I was kept well informed and the hand over was super easy

Reply from hmv (UK) - Truro
It was a simple way HMV went about trading , simple to order and pay , we will be using them again without hesitation

Reply from hmv (UK) - Truro

Reply from hmv (UK) - Truro
Truro HMV is my local record shop. The stock is good, music is easy to order, and the staff are great. Always a pleasure to drop in, browse, and buy!
Best wishes,
Patrick Moore

Reply from hmv (UK) - Truro
Order process was very simple, from the HMV record store. The staff were very friendly, knowledgeable and helpful. Just had to sit and wait a couple of days for my latest vinyl (LP to some) to arrive. When it did arrive, it was well packed and undamaged, thanks to the HMV warehouse and Royal Mail. Many thanks to everyone involved. 🤗

Reply from hmv (UK) - Truro
Id bought a copy of Blade runner on vinyl, and didn't play nor open it for over a week because my amplifier had given up the ghost. I bought a new amplifier, and played the copy of Blade runner, only to discover a small scratch , or gouge on the last track.
I took it back to HMV Truro, showed the Lady the mark, and she said no problem, and organised a new copy to be sent to my home. Very efficient, polite, and understanding. My new copy arrived a few days later. Very happy with your service. Thank you.

Reply from hmv (UK) - Truro
It was so easy email arrived letting me know I had 14 days to pick up order everything went well

Reply from hmv (UK) - Truro
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