hmv (UK) - Wakefield Reviews 171

TrustScore 5 out of 5

4.8

Unit G18, Trinity Walk, WF1 1QS Wakefield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.

Company replied

Rated 5 out of 5 stars

The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. T... See more

Company replied

Rated 5 out of 5 stars

Pre-Signed CDs were dispatched on time and well packaged. Also met the artist in store for a live signing which was well organised and done in a friendly way. Good experience, thank you.

Company replied

Rated 3 out of 5 stars

Staff were excellent but HMV let down by their supposedly automatic email system advising that the CD had arrived at the local store. Hannah Peel CD is great though.

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Wakefield

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff helped me in store

Friendly staff helped me in store. When they didn't have what I wanted they ordered it for me and I was able to pick it up in store a few days later.

April 27, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Jonathan, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy ordering

Easy ordering, excellent offer 3 albums for £66. Fast delivery in excellent condition.

April 25, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi there, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good delivery …

Good delivery and service easy to find what you wanted, to buy.

February 8, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Maureen

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Not a problem from the start of the…

Not a problem from the start of the purchase to collecting the item.
Very helpful staff.

April 22, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Mrs Skydiver, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I have pre ordered a few series on dvd…

I have pre ordered a few series on dvd from the HMV shop, I always find the staff very helpful.

April 4, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi diane

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wakefield store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

quick and helpful

quick and helpful

March 26, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Sanya

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Easy

Easy, quick and good communication.

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi JACKIE

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great signing experience with Jane McDonald

Pre-Signed CDs were dispatched on time and well packaged. Also met the artist in store for a live signing which was well organised and done in a friendly way. Good experience, thank you.

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Paula

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Very well organised and a great turnout…

Very well organised and a great turnout for Jane.

March 23, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Mrs Woodhead

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to use and order

Easy to use and order, clear pricing, kept up to date with the status of my order, very pleased

March 23, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi James, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Meeting jane mcdonald was a dream come…

Meeting jane mcdonald was a dream come true

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi SUSAN

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Totally organised and all staff members were friendly and helpful.

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Mrs

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

CD Lover

Staff always helpful and polite.

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi Darren

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The staff the organisation

The staff the organisation, obviously seeing my idol jane McDonald. Was just a brill experience from start to finish.

March 21, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Emma

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Meeting jane mcdonald was absolutely…

Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.

March 24, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Bethany

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Called in to collect online order

Called in to collect online order, efficient friendly staff and quick collection.

March 13, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hi SHIRLEY

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The staff where very helpful and found…

The staff where very helpful and found what I was looking for straight away.

March 8, 2026
hmv (UK) - Wakefield logo

Reply from hmv (UK) - Wakefield

Hello Tracy

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look