Easy ordering process, order progress updates. Sent out to local branch for collection on day of release. Available to collect a couple of days later. Pick up easy. CD Box set very well packaged. Effi... See more
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Location
Switch locationUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
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I visited the HMV Wakefield store and place a click and collect order for a vinyl. The staff were really friendly and helpful throughout the click and collect process and the delivery itself to the st... See more
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Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though
Company replied
Placed order with friendly staff in Wakefield and the item was available to collect just a few days later. Great communications kept me informed all along. Excellent.
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Company details
About hmv (UK) - Wakefield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom
4.8
Excellent
188 reviews
Asks customers to review
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Service was very smooth and…
Service was very smooth and straightforward
It was a pleasant experience
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went to my local store in Wakefield…
I went to my local store in Wakefield Trinaty Walk...All the Staff there are so friendly and nothing is to much trouble to help you find what you want if not in store they will order it straight away
January 26, 2026
Reply from hmv (UK) - Wakefield
Hi Tina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy process throughout.
Easy ordering process, order progress updates. Sent out to local branch for collection on day of release. Available to collect a couple of days later. Pick up easy. CD Box set very well packaged. Efficient and polite assistant in store. Thanks.
July 22, 2026
Reply from hmv (UK) - Wakefield
Hi Liam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super service!
I visited the HMV Wakefield store and place a click and collect order for a vinyl. The staff were really friendly and helpful throughout the click and collect process and the delivery itself to the store was very quick!! Staff on collection were again really friendly and helpful and made sure I got the correct order, love this shop thanks again!
July 15, 2026
Reply from hmv (UK) - Wakefield
Hi Emily
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Terrific experience
Placed order with friendly staff in Wakefield and the item was available to collect just a few days later.
Great communications kept me informed all along.
Excellent.
July 15, 2026
Reply from hmv (UK) - Wakefield
Hi Kat
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Knowledgable always willing to help…
Knowledgable always willing to help even with obscure choices
July 14, 2026
Reply from hmv (UK) - Wakefield
Hi Ernie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
cactuar mug
Ordered a cactuar mug from final fantasy only to find out its plastic not ceramic which wasnt stated anywhere on the page so wasnt really impressed service was good though
July 11, 2026
Reply from hmv (UK) - Wakefield
Hi ADRIAN
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kept upto date about item
Kept upto date about item. Staff at the requested store were polite and curtious. Overall extremely happy.
July 6, 2026
Reply from hmv (UK) - Wakefield
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wakefield
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Yet another vinyl which had to go back…
Yet another vinyl which had to go back for a 2nd replacement due to scratching & Jumping on same track in same place .
June 16, 2026
Reply from hmv (UK) - Wakefield
Hi steve
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Reply from hmv (UK) - Wakefield
Hi Brian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Wakefield
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, no-fuss help
I bought the wrong thing - entirely my fault. I took the item back to a different store, and there was no fuss at all sorting a replacement. Polite, helpful and friendly.
June 1, 2026
Reply from hmv (UK) - Wakefield
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I have always found the staff in my HMV…
I have always found the staff in my HMV pleasant and helpful. They always do their best to find the item I want or any information I ask for.
May 19, 2026
Reply from hmv (UK) - Wakefield
Hi diane
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wakefield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very friendly staff in Wakefield West…
Very friendly staff in Wakefield West Yorkshire and super quick service
May 15, 2026
Reply from hmv (UK) - Wakefield
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wakefield
Hi Jeannette
Thanks for leaving us a great review, we’re so pleased to hear you’re hmv Wakefield loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Country music cd
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍
From service to the order and delivery service Amazing
Visited these stores for Many Years Part of our Heritage for Many Years
Thanks to you All
May 6, 2026
Reply from hmv (UK) - Wakefield
Hi Mario
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff helped me in store
Friendly staff helped me in store. When they didn't have what I wanted they ordered it for me and I was able to pick it up in store a few days later.
April 27, 2026
Reply from hmv (UK) - Wakefield
Hi Jonathan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering
Easy ordering, excellent offer 3 albums for £66. Fast delivery in excellent condition.
April 25, 2026
Reply from hmv (UK) - Wakefield
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wakefield
Hi Maureen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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