Yet another vinyl which had to go back for a 2nd replacement due to scratching & Jumping on same track in same place .
Company replied
Location
Switch locationUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... See more
Company replied
Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.
Company replied
The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. T... See more
Company replied
Company details
About hmv (UK) - Wakefield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G18, Trinity Walk, WF1 1QS, Wakefield, United Kingdom
4.8
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Wakefield
Hi SUSAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience from start to finish
Great experience from start to finish. Totally organised and all staff members were friendly and helpful.
March 24, 2026
Reply from hmv (UK) - Wakefield
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wakefield
Hi Darren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff the organisation
The staff the organisation, obviously seeing my idol jane McDonald. Was just a brill experience from start to finish.
March 21, 2026
Reply from hmv (UK) - Wakefield
Hello Emma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Meeting jane mcdonald was absolutely…
Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.
March 24, 2026
Reply from hmv (UK) - Wakefield
Hello Bethany
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Called in to collect online order
Called in to collect online order, efficient friendly staff and quick collection.
March 13, 2026
Reply from hmv (UK) - Wakefield
Hi SHIRLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff where very helpful and found…
The staff where very helpful and found what I was looking for straight away.
March 8, 2026
Reply from hmv (UK) - Wakefield
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service so helpful…
Excellent customer service so helpful and friendly x
February 16, 2026
Reply from hmv (UK) - Wakefield
Hello paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Prompt courteous and very helpful staff…
Prompt courteous and very helpful staff made ordering so easy
February 13, 2026
Reply from hmv (UK) - Wakefield
Hi Ernie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shopping online facility with Hmv was…
Shopping online facility with Hmv was great experience again and the company is doing well with its delivery time when it comes to royal mail delivery.
February 2, 2026
Reply from hmv (UK) - Wakefield
Hi Zulfiqar
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Wakefield
Hi Corinna,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Bru ray was ready for me to pick up two day after I pay for it in the shop and it quick service and the people behind the counter was very lovely and great
January 18, 2026
Reply from hmv (UK) - Wakefield
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great support and customer service and…
Great support and customer service and pleasant member of staff
December 13, 2025
Reply from hmv (UK) - Wakefield
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wakefield
Cheers for the 5 stars Dirk!
Reply from hmv (UK) - Wakefield
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleasant and warm environment…
Very pleasant and warm environment within the shop. Staff pleasant well informed and helpful, prices are getting high now and have considerably lowered my purchasing rate.
December 3, 2025
Reply from hmv (UK) - Wakefield
Hello Stephen
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Reply from hmv (UK) - Wakefield
Hi Adele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful
The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. This gentleman ordered what I needed, did it on clicker and collect and was available to serve me when I collected my order. Very good, friendly service and he treated me like a customer not a disabled inconvenience.
December 3, 2025
Reply from hmv (UK) - Wakefield
Hi Helen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wakefield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Unhappy!…
Ordered this CD from you as a "Click and Collect" item from (as I thought) I could pay online and nip into Wakefield store to collect my CD (which WAS in stock at the store) only to be turned away as the CD had not been posted to the store. I said " well can I not have the CD they had in store" only to be told I would have to Buy that one again to have the store one. I trailed into the store 3 times to be told the same thing. Obviously from their comments HMV online is not the same as HMV store. Not happy. If I place a click and collect order at any other store that has the stock in the store the transaction is completed within the time I travel to the store. If I had known the way this stupid system works you could have just posted it to me or I would have just bought this item that was in the store without trailing back and forth to my town store. I put it to you that your "Click and Collect" quote should be re-worded as it is not really "Click and Collect" as any other store I have dealt with.....EVER! Unhappy!
December 4, 2025
Reply from hmv (UK) - Wakefield
Hello John, thanks for taking the time to leave a review.
We were sorry to hear of any confusion. Please be aware that with Click & Collect orders we have the stock sent to a store for collection as the stock in stores varies on a day-to-day basis.
For future reference to check the physical stock available in a specific store, please call our Ring & Reserve team on 0333 3230 667 and the team will be happy to assist you.
Excellent company with great products.
Excellent company with great products.
Very fast in delivery of items bought online.
Only downside , l have never received my discount on purchases.
December 4, 2025
Reply from hmv (UK) - Wakefield
Hi Jim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.